Hi! I see you are trying to refresh your Eureka survey board on your iPhone running iOS 16.7.12, but the refresh button isn’t fetching new surveys. Let's work through this together.

First, can you tell me if:
- Your app is updated to the latest version from the App Store?
- You have a stable internet connection (WiFi or cellular)?
- You have tried closing and reopening the app after refreshing?
- You have attempted logging out and back into your Eureka account?

If you haven’t tried these yet, here’s a simple step-by-step to start with:

1. Check App Update:
- Open the App Store on your iPhone.
- Tap your profile picture at the top right.
- Scroll to see if Eureka has an update. If yes, update and then try refreshing again.

2. Verify Internet Connection:
- Switch between WiFi and cellular data to see if either triggers the refresh.

3. Force Close and Reopen Eureka:
- Swipe up from the bottom and pause (or double-click Home button if your iPhone has one).
- Swipe the Eureka app card off the screen to close it.
- Reopen Eureka and try refreshing surveys again.

4. Log Out and Log In:
- Inside the Eureka app, find the logout option (usually under Settings or Profile).
- Log out and then log in again. This can refresh your session and sometimes solves fetching issues.

If after these steps your surveys still don’t refresh, it might be due to a temporary server issue or a bug. In that case, uninstalling and reinstalling the app often helps:

5. Reinstall Eureka App:
- Press and hold the Eureka app icon on your home screen.
- Select “Remove App,” then choose “Delete App.”
- Go back to the App Store, download Eureka again, and log in.

Let me know which of these you have tried already or if you need guidance on any step! If none of these help, I can guide you deeper into troubleshooting or help you contact Eureka support.

Are you okay to try these steps now?

The problem is still there

Thanks for letting me know the issue persists after trying those steps. Since the refresh button still doesn't fetch new surveys on your iPhone with iOS 16.7.12, let’s try a couple more approaches before considering escalation.

Here’s what I suggest next:

1. Restart Your iPhone:
- Hold down the side button and either volume button until the slider appears.
- Slide to power off, wait about 30 seconds, then hold the side button again to turn it back on.
Sometimes a fresh start clears temporary glitches affecting the app1.

2. Check for VPN or Network Restrictions:
- If you use a VPN or a strict network (e.g., workplace WiFi), this can block app data refresh.
- Try disconnecting VPN or switch to a different network and test again9.

3. Clear Cache or App Data (if available):
- The Eureka iOS app itself may not offer a direct cache clear, so reinstalling usually serves this purpose well (which you mentioned you've tried).
- Re-check your reinstall: uninstall, restart iPhone, then reinstall1.

4. Contact Eureka Support in Case of Server Issue:
- Since the problem might be beyond the app on your device, there could be a temporary backend issue preventing survey updates.
- Please consider emailing [email protected] with details like your device model, iOS version, and problem description.

If you want, I can assist you composing that email or checking your app version one more time. Let me know!

Are you comfortable doing the iPhone restart and network checks now?

Didn’t work. Support doesn’t answer.

I see you've reached out to support and even tried all the usual steps, but the Eureka app still isn't fetching new surveys and support isn't responding. That’s definitely a sticky situation. From what I've found, this seems to be a known issue affecting some users where the app freezes or fails to load new surveys, and sometimes support response times can be slow or unresponsive1 2 6.

Here are some additional ideas based on community experience:

1. Wait and Retry Later: Some users reported that these issues are temporary and resolve after a few days when server-side updates are done or fixes are rolled out3.

2. Create a New Account: A few have found that creating a new Eureka account with a different phone number or email helps bypass the problem if the original account is stuck3.

3. Engage Through Social Media: Sometimes posting your issue publicly on Eureka’s Twitter or Facebook pages can prompt faster attention from their support team5.

4. Consider Alternative Survey Apps Temporarily: While waiting for resolution, exploring alternative survey apps can help maintain survey-taking activity without losing momentum.

Since the direct support email hasn’t worked and the problem persists even after reinstall and network changes, escalating through social channels or trying a fresh account might be your best options for now.

Would you like help drafting a social media post or an alternate account setup walkthrough? Let me know how you'd like to proceed!