[Xaman Wallet (formerly Xumm)] Stays on blue screen

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Stays on blue screen

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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4 months ago

Hi there! I understand your Xaman Wallet app is stuck on a blue screen on your Android 10 device. Let’s work together to get this fixed.

To start, could you tell me:
- When did the blue screen issue begin?
- Have you recently updated the app or your device?
- Have you tried any fixes already, like restarting your phone or reinstalling the app?

Meanwhile, here’s a straightforward first step we can try:

1. Force close the app and restart your device. Sometimes temporary glitches clear up this way.
2. If that doesn’t help, uninstall the Xaman Wallet app, then reinstall it from the Play Store. After reinstalling, carefully restore your account using your seed phrase or backup. This method cleared the issue for some users stuck on blue screens1.

Since your device uses Android 10 with WebKit browser engine, make sure you are running the latest version of the app compatible with your OS. Also, check your internet connection to rule out network issues.

Let me know if you’ve already tried these or if the blue screen persists after reinstalling. We can then look into advanced troubleshooting options together.

Are you comfortable proceeding with these steps?

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