Hi! I’d be happy to help with your Oviva app login issue. To get started, could you please tell me a little more about what happens when you try to sign in? For example:

- Do you see any error messages, and if so, what do they say?
- Are you certain your login credentials (email and password) are correct?
- Have you recently changed your password or account details?
- Is this issue happening on multiple devices, or just one?
- Have you tried basic steps like restarting the app or your device?

This info will help me guide you through the best next steps. In the meantime, it’s also good to check if Oviva’s services are running smoothly without outages—this can sometimes affect login access. You can see current status updates here if you'd like: https://status.oviva.com/ .

Looking forward to hearing back from you!

It appears that it doesnt not recognise my email address or mobile number, I have tried resetting my password but I get the 'a code will be sent to your email address' but nothing arrives , I have checked my junk emails as well, so i tried doing a reset with my mobile number...once again it says a sms code will be sent yet nothing arrives...

Thanks for the additional details—that really helps. Since the Oviva app is not recognizing your email or phone number and you're not receiving reset codes, this suggests one of a few things might be happening:

1. The email address or phone number you’re entering might not be linked to an active Oviva account. Even if you’re sure about your details, sometimes small typos or using an alternate email can cause this.

2. There could be an issue with the delivery of the reset codes (email or SMS). Since you've checked your junk/spam folder without success, and the SMS isn’t arriving, it’s possible there’s a backend issue or your contact info needs updating.

Here’s what I recommend trying next:

Step 1: Double-check the email and phone number you’re entering. Confirm there are no extra spaces or typos.

Step 2: If possible, try logging in or resetting your password from a different device or web browser. Sometimes cached information or app glitches can interfere.

Step 3: If you still don’t receive reset codes, please contact Oviva support directly to verify your account's status and to have them send reset instructions manually. You can reach out to [email protected] or use the support contact on Oviva’s website.

Step 4: If you have recent confirmation emails from Oviva, check which email address they were sent to as a clue to the registered email.

According to Oviva’s user manual, the password reset process sends a reset link only if the email exists in their system. If not, you will not get any emails, which might explain why you don’t see anything arriving1 3.

If you want, I can help you draft a message to Oviva support or guide you through checking your credentials carefully.

Are you comfortable trying these next steps? Let me know how it goes or if you want assistance reaching out to support.

How to contact Oviva app support?

Thanks for asking! You can contact Oviva app support in a few ways:

1. For app-related technical issues, you can visit their support site here: https://uk.support.oviva.com/s/

2. You can call their UK office directly at 020 7622 4777 or 0330 808 7884 for assistance with your account or app.

3. You can also email Oviva support at [email protected] to explain your login difficulties.

4. If you prefer, you can check their main website for more contact options or resources: https://oviva.com/uk/en/

If you want, I can help you draft a message to support or walk you through the info you'll need to provide to resolve the login issue. Just let me know!