Hi there! I see you're having trouble receiving push notifications on your Android phone from your IC Real Time Dinger Pro doorbell via the IC Home app. To help you better, can you tell me if you’ve already checked the notification settings in the app and on your phone? Also, have you tried toggling push notifications off and back on or reinstalling the app?
In the meantime, I’ll guide you through some common steps to troubleshoot this issue on your Kindle (Android 9):
1. Check App Notification Settings: - Open the IC Home app. - From the Live View page, tap the house icon at the top left. - Go to "Alerts" or "Notifications" and make sure push notifications are enabled.
2. Check Android System Notification Settings: - Go to your device’s Settings > Apps & notifications > See all apps > IC Home. - Select Notifications and ensure they are enabled. - Also, check if "Do Not Disturb" mode is off.
3. Toggle Push Notifications Off and On: - Within the IC Home app, turn off push notifications. - Close the app completely. - Open the app again and turn push notifications back on. - This refreshes the connection to the notification server.
4. Check Battery Optimization Settings: - Go to Settings > Battery > Battery Optimization. - Find IC Home and make sure it is not optimized or excluded from battery saver to prevent the system from blocking background notifications.
5. Update Firmware and App: - In the IC Home app, navigate to your device settings and check for firmware updates for your Dinger Pro. - Also, confirm the IC Home app is updated to the latest version from the Google Play Store.
6. Reinstall the App: - If the problem persists, uninstall the IC Home app. - Restart your phone. - Reinstall the app and log in again.
If after these steps you're still not seeing notifications, there might be a deeper issue with either the doorbell’s connection or the push notification servers, and we can explore advanced troubleshooting or contact support.
Let me know which steps you have tried or if you want me to walk you through any of these! Are you comfortable checking these settings now?
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Henry Adams
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Hi there! I see you're having trouble receiving push notifications on your Android phone from your IC Real Time Dinger Pro doorbell via the IC Home app. To help you better, can you tell me if you’ve already checked the notification settings in the app and on your phone? Also, have you tried toggling push notifications off and back on or reinstalling the app?
In the meantime, I’ll guide you through some common steps to troubleshoot this issue on your Kindle (Android 9):
1. Check App Notification Settings:
- Open the IC Home app.
- From the Live View page, tap the house icon at the top left.
- Go to "Alerts" or "Notifications" and make sure push notifications are enabled.
2. Check Android System Notification Settings:
- Go to your device’s Settings > Apps & notifications > See all apps > IC Home.
- Select Notifications and ensure they are enabled.
- Also, check if "Do Not Disturb" mode is off.
3. Toggle Push Notifications Off and On:
- Within the IC Home app, turn off push notifications.
- Close the app completely.
- Open the app again and turn push notifications back on.
- This refreshes the connection to the notification server.
4. Check Battery Optimization Settings:
- Go to Settings > Battery > Battery Optimization.
- Find IC Home and make sure it is not optimized or excluded from battery saver to prevent the system from blocking background notifications.
5. Update Firmware and App:
- In the IC Home app, navigate to your device settings and check for firmware updates for your Dinger Pro.
- Also, confirm the IC Home app is updated to the latest version from the Google Play Store.
6. Reinstall the App:
- If the problem persists, uninstall the IC Home app.
- Restart your phone.
- Reinstall the app and log in again.
If after these steps you're still not seeing notifications, there might be a deeper issue with either the doorbell’s connection or the push notification servers, and we can explore advanced troubleshooting or contact support.
Let me know which steps you have tried or if you want me to walk you through any of these! Are you comfortable checking these settings now?