[Letterly] RECORDING LASTS ONLY 2 MINUTES, WANTS IT TO BE THE LONGEST DURATOIN

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3 months ago In Letterly
RECORDING LASTS ONLY 2 MINUTES, WANTS IT TO BE THE LONGEST DURATOIN

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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3 months ago

Hi! Thanks for reaching out about the recording duration limit in the Letterly app. Just to clarify, you mentioned your recordings currently last only 2 minutes, but you want them to be longer. Is this the maximum limit you are hitting, or does the recording stop earlier unexpectedly?

From what I know, Letterly generally supports recording sessions up to 15 minutes as a standard limit, but some sources note that it can be up to 90 minutes per session depending on the context or settings. However, I see your recording is much shorter than that, so let's troubleshoot why it's limited to 2 minutes on your device.

Here’s what we can try:

1. Check app version and settings:
- Ensure you have the latest version of the Letterly app installed on your Windows device through your WebKit browser.
- Look into the app or web interface settings for any recording duration limits. Sometimes there is a user-configurable setting restricting recording time.

2. Storage space and permissions:
- Confirm that there is enough storage space on your device, as low storage might cut recordings short.
- Check if the app has all necessary permissions (microphone, storage) enabled properly in Windows settings.

3. Browser/Session limits:
- Since you are using WebKit on Windows, verify if the session in your browser is timing out or if there are any extensions that might limit recording duration.
- Try clearing your browser cache or using a different browser to see if the recording length improves.

4. Network or server factors:
- Some recording lengths can be affected by network interruptions if the app uploads recordings in real-time.
- Test recording with a stable internet connection or in offline mode if available.

5. Account tier or subscription:
- Check if your Letterly account type imposes duration limits. Some plans limit recording length per session.

If after these steps the recording still only lasts 2 minutes, please let me know any error messages or specific behaviors you notice during recording. I can then help with advanced troubleshooting or escalate to the Letterly support team.

Are you able to check these details for me? Then we can pinpoint the cause of the short recording duration and get you set up for longer recordings.

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