Hi there! I see you're on the Letterly Pro subscription but running into a recording limit where your recording cuts off after about 2 minutes and text starts appearing instead. Let’s get this sorted out together.
To help me better assist you, could you tell me: - How long you expect the recordings to last? - Are you using the desktop app or the web version on your Windows device? - Have you tried restarting the app or your device since subscribing to Pro?
Meanwhile, from what I understand about Letterly’s plans, even the Pro subscription typically allows much longer recordings than 2 minutes—sometimes up to 15 minutes or even longer per recording session. Some users mention a limit of about 15 minutes per individual recording, but not 2 minutes. So it sounds like something might be off either in the app settings or subscription verification on your device.
Here are some steps you can try to fix this:
1. Verify Subscription Status: Go into your account settings in Letterly and confirm your Pro subscription is active and recognized by the app. Sometimes a logout and login again clears subscription sync issues.
2. Update the App: Make sure you have the latest version of Letterly installed. Outdated versions might not reflect your current subscription properly.
3. Check Recording Timeout Settings: Look in the app’s settings to see if there is a manual recording duration limit set, and remove or increase any limits.
4. Clear Cache or Reinstall: If the app is acting buggy, clearing cache or reinstalling can resolve corrupted settings that might trigger early cutoffs.
5. Run as Administrator (Windows): Sometimes permissions cause weird behavior. Try running the app as an admin to ensure full recording access.
If all this checks out and the issue persists, please let me know. There might be a known issue or a bug that we can escalate to Letterly support for deeper inspection.
Are you comfortable trying these steps? I’m here to walk you through wherever you need help!
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Emily Roberts
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Hi there! I see you're on the Letterly Pro subscription but running into a recording limit where your recording cuts off after about 2 minutes and text starts appearing instead. Let’s get this sorted out together.
To help me better assist you, could you tell me:
- How long you expect the recordings to last?
- Are you using the desktop app or the web version on your Windows device?
- Have you tried restarting the app or your device since subscribing to Pro?
Meanwhile, from what I understand about Letterly’s plans, even the Pro subscription typically allows much longer recordings than 2 minutes—sometimes up to 15 minutes or even longer per recording session. Some users mention a limit of about 15 minutes per individual recording, but not 2 minutes. So it sounds like something might be off either in the app settings or subscription verification on your device.
Here are some steps you can try to fix this:
1. Verify Subscription Status:
Go into your account settings in Letterly and confirm your Pro subscription is active and recognized by the app. Sometimes a logout and login again clears subscription sync issues.
2. Update the App:
Make sure you have the latest version of Letterly installed. Outdated versions might not reflect your current subscription properly.
3. Check Recording Timeout Settings:
Look in the app’s settings to see if there is a manual recording duration limit set, and remove or increase any limits.
4. Clear Cache or Reinstall:
If the app is acting buggy, clearing cache or reinstalling can resolve corrupted settings that might trigger early cutoffs.
5. Run as Administrator (Windows):
Sometimes permissions cause weird behavior. Try running the app as an admin to ensure full recording access.
If all this checks out and the issue persists, please let me know. There might be a known issue or a bug that we can escalate to Letterly support for deeper inspection.
Are you comfortable trying these steps? I’m here to walk you through wherever you need help!