Hi there! It sounds like you're looking for support related to a scheduled system update for BetRivers Sportsbook Illinois. I want to make sure I understand your situation correctly—are you experiencing issues accessing BetRivers during or after the update, or do you need assistance with the update process on your device?

Once I have a little more detail, I can guide you through the right steps. Meanwhile, if you want to contact BetRivers Sportsbook Illinois customer support directly, you can reach them via:

- Phone: 1-800-522-4700
- Email: [email protected]

They're available to help with system issues and can provide updates on any scheduled maintenance.

If your problem is device-specific, since you’re on a Kindle with Android 9, I can also help you troubleshoot from that angle. Let me know what you’re experiencing specifically!

App won't let me login in. It shows contact support.

Thanks for sharing that the BetRivers Sportsbook app won’t let you log in and shows a message to contact support. Let's work through some steps together that'll often resolve this kind of login issue on your Kindle running Android 9.

Here’s what we can try:

1. Check Your Internet Connection
Make sure you have a stable and strong internet connection. Try switching between Wi-Fi and mobile data to see if that helps.

2. Clear the App Cache and Data
Sometimes stored data can cause login troubles. To clear cache on your Kindle:
- Go to Settings > Apps & Notifications > See all apps > locate BetRivers Sportsbook
- Tap Storage & cache
- Tap Clear cache and then Clear storage/data (this may log you out, but can fix corrupted files)

3. Update the App
Make sure your BetRivers app is up to date. Go to the Amazon Appstore on your Kindle and check if there's an update available. An outdated app might have login bugs or compatibility issues.

4. Restart Your Device
After clearing cache and updating, restart your Kindle. This refreshes system processes that might be blocking login.

5. Verify Your Login Credentials
Double-check your username and password. If you’re unsure, use the “Forgot Password” link on the login screen to reset your password.

6. Check for Geolocation Permissions
BetRivers requires location access due to Illinois state regulations. Make sure your app has permission to access location:
- Go to Settings > Apps & Notifications > BetRivers > Permissions > ensure Location access is granted.

7. Reinstall the App
If none of the above work, uninstall BetRivers from your Kindle and reinstall it fresh from the Appstore. This can fix issues from a corrupted install.

If after trying these steps the problem persists and it still tells you to contact support, you can do that directly at [email protected] or call 1-800-522-4700. They can check if your account has any holds or issues on the backend.

Would you like me to walk you through any of these steps in more detail? Are you seeing any specific error messages besides "contact support"? That info can help me assist you better.

App and Browser Troubleshooting Guide for BetRivers
Troubleshooting Guide for Common Login Issues on BetRivers