Hi! I see you're experiencing signal loss with the LibreLinkUp app. I'd be happy to help you resolve this. To get started, could you tell me a bit more about your situation? For example:

- Are you receiving a specific "Signal Loss" alarm or message?
- Is this happening frequently or just occasionally?
- Are you using the app on your Windows device directly, or is it linked through another device like a smartphone?
- Have you noticed if being far from the sensor or any physical obstacles affect the connection?
- Have you tried any steps like restarting the app or your device already?

Knowing this will help me guide you through targeted steps to fix the issue. Looking forward to your reply!

I am receiving SIGNAL LOSS on my iphone. It is linked with Smart Phone. I just started a new sensor yesterday.

Thanks for the info! Since you just started a new sensor yesterday and are seeing SIGNAL LOSS on your iPhone, here’s what we can try step-by-step to restore the connection:

1. Bluetooth Check:
- On your iPhone, go to Settings > Bluetooth and toggle Bluetooth off. Wait about 30 seconds, then turn Bluetooth back on. This often helps the phone reconnect to the new sensor properly.

2. Proximity to Sensor:
- Make sure your iPhone is within a reasonable distance (usually under 20 feet) of the sensor. Thick clothing or barriers can sometimes block the signal.

3. Restart the App:
- Close the LibreLinkUp app completely (swipe it away from running apps), then reopen it.

4. Restart Your iPhone:
- Sometimes a quick restart of your iPhone can refresh connections.

5. Verify Sensor Activation:
- Confirm that the new sensor was activated correctly through the LibreLink app on your phone that originally scanned it. The sensor needs to be fully activated before the LibreLinkUp app can connect.

6. Scan the Sensor with LibreLink:
- Try scanning the sensor using the LibreLink app (the app you use to start the sensor). Once it confirms glucose data, check if LibreLinkUp starts receiving data.

7. Update Apps and iPhone:
- Ensure both the LibreLink and LibreLinkUp apps are updated to the latest versions from the App Store.
- Also, check that your iPhone’s iOS is up to date.

If after these steps you still see SIGNAL LOSS, it might be worth trying to remove and re-add the connection in LibreLinkUp (unlink the sensor from LibreLinkUp and then add it back after confirming LibreLink is fully connected to the sensor).

Let me know how these go! If the issue persists, we can dive deeper into settings or explore other fixes.

Here’s a reliable source you might want to glance at as well: Abbott’s troubleshooting guide mentions SIGNAL LOSS means no communication for 20 minutes and recommends these first steps too1.

Are you ready to try these steps now?