Hi there! I understand the LibreLinkUp app on your Android phone is no longer receiving data from your husband's sensor. Let's get to the bottom of this together.

To start, can you confirm a couple of things for me?

1. Does your husband have the FreeStyle Libre app installed on his phone, and is it actively connected to his sensor?
2. Have you already set up the connection sharing (Link) between your husband's app and your LibreLinkUp app? Sometimes the connection might get disrupted.
3. Have either of you tried restarting the phones or checking for app updates recently?

Once I have a bit more info, I can guide you through troubleshooting step-by-step. Meanwhile, here are some initial things to check:

### Step 1: Verify Connection Setup
- Ensure your husband has downloaded and set up the FreeStyle Libre app on his Android phone.
- On your phone’s LibreLinkUp app, go to "Manage" under the Link settings and confirm your husband is added as a connection. He also needs to have added you on his app.

### Step 2: Notification Settings
- Open the LibreLinkUp app and go to your husband's glucose graph screen.
- Tap the gear icon to open settings.
- Make sure notifications are toggled ON so you can receive alerts from his sensor.

### Step 3: App and Phone Settings
- Check both phones are running the latest versions of their respective apps.
- Confirm battery saver or data saver modes are turned off, as these can sometimes block data transmission.
- Restart both phones to refresh connections.

If you've already tried some of these steps, please let me know which ones, and we can go into more detailed troubleshooting or account checks.

Does this make sense so far? Let me know what you've tried, and we’ll keep going!

The only thing I have not checked is if my husband's app is updated. He has an apple phone and he is receiving his data.

Thanks for the details! Since your husband's sensor data is appearing correctly on his Apple phone, that narrows things down a bit. Given that, the issue is likely on your end with LibreLinkUp on your Android phone or with the connection between your two apps.

One thing to verify is whether your husband's LibreLink app is up to date on his iPhone. Sometimes, outdated versions can cause intermittent syncing issues with LibreLinkUp followers. Would you be able to check and update the app if needed?

Besides that, here’s a step-by-step you can try on your Android phone to get things running again:

1. Check Internet Connection
Make sure your phone has a stable Wi-Fi or cellular connection.

2. Update LibreLinkUp app
Confirm your LibreLinkUp app is updated to the latest version in the Google Play Store.

3. Refresh or Reconnect Link
- In your LibreLinkUp app, go to the connection list.
- Remove your husband's profile temporarily, then re-add it through the usual "Add connection" process.
This sometimes refreshes the data sync.

4. Restart Both Phones
A simple restart on both devices can often restore proper communication.

5. Check Notification Permissions
Ensure LibreLinkUp has permission to send notifications on your phone.

If these don’t resolve it, sometimes reinstalling your LibreLinkUp app clears cached data and corrects sync issues. If you want, I can guide you through that as well.

Let me know if your husband's LibreLink app is updated and if any of these steps have helped or what you've already tried! That way I can assist you further.

Here’s a similar case where reinstalling the Libre 3 app on the main phone fixed data transfer issues to LibreLinkUp1.

I have done all of the troubleshooting possible as you listed on my phone. I will try to see if his app needs updating. Sometimes my app starts working again on its own, or when a new sensor is applied. Thanks anyway,

I appreciate your efforts so far and that sometimes your app starts receiving data again after a new sensor is applied. Since you've done all the usual troubleshooting on your phone and are going to check your husband's app for updates, here are a couple more tips that might help:

1. Verify App Compatibility and Updates:
Sometimes app issues arise when either phone's operating system or the LibreLinkUp or LibreLink apps are not updated. Make sure both your LibreLinkUp app and your husband's LibreLink app on his iPhone are the latest versions installed. You can check LibreLinkUp compatibility for your Windows WebKit environment and app updates here: LibreLinkUp Support.

2. Try Reinstalling LibreLinkUp:
If the issue persists, uninstalling the LibreLinkUp app, waiting a moment, and reinstalling it can clear glitches or cached data that blocks syncing.

3. Confirm Connection Status:
On your LibreLinkUp app, remove and then re-add the connection to your husband's sensor to refresh the link.

4. Keep an Eye on Network and Notification Settings:
Ensure your phone’s network is stable and that notification permissions for LibreLinkUp are fully enabled.

5. Sensor and App Sync Lag:
Occasionally, the app sync can pause until new sensor data arrives or the sensor is refreshed by a new application, which aligns with your observation.

If after all this your LibreLinkUp app still doesn't receive data consistently, it might be worthwhile to reach out directly to LibreLinkUp support via their official contact channels: [email protected] or check their troubleshooting guide here for detailed steps.

Would you like me to help you with how to uninstall and reinstall the LibreLinkUp app safely? Or assist with checking for updates on the iPhone? Just let me know!

Are you satisfied with this approach so far?