[CloudLibrary] Skips pages (up to 40-50 sometimes) when turning the page on iPad. CL and iOS up to date.

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MaryBeth McNicholas
7 months ago In CloudLibrary
Skips pages (up to 40-50 sometimes) when turning the page on iPad. CL and iOS up to date.

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Pierre

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7 months ago

Hello! I understand that when you turn pages on your iPad using the CloudLibrary app, it sometimes skips ahead by 40-50 pages, which sounds unusual. Let's work through this together.

First, just to clarify:
- When you say skipping pages, is this happening all the time or just occasionally?
- Does it occur with all books or specific titles?
- Are you swiping with one finger or using any gestures?
- Have you tried any troubleshooting steps already?

Meanwhile, here are some helpful steps you can try on your iPad running iOS 18.6.2 and with CloudLibrary up to date:

1. Close Other Apps & Restart CloudLibrary:
- Swipe up from the bottom (or double-click Home button if applicable) to view open apps.
- Swipe away CloudLibrary to close it completely.
- Relaunch the app and try turning pages again.

2. Check Your Network Connection:
- Ensure your iPad has a strong and stable Wi-Fi or cellular connection, as sometimes poor connectivity can cause odd app behavior.

3. Logout and Login Again:
- In CloudLibrary, go to Account > Logout.
- Close the app, then reopen and log in again.

4. Reinstall CloudLibrary:
- Press and hold the CloudLibrary app icon until the options appear.
- Tap 'Delete App' to uninstall.
- Go to the App Store, search for CloudLibrary, and reinstall it.
- Log back in and check if the page skipping continues.

5. Check iBooks Sync Settings:
- Sometimes, if you use Apple's iBooks app for PDFs or ebooks, the syncing feature can conflict.
- On your iPad, go to Settings > Books > and toggle off "Sync Collections" if enabled.

6. Try Alternative Swiping Gestures:
- Instead of a quick swipe, try a gentle single tap on the right edge to go forward one page.
- Rapid or long swipes might register as multiple page turns.

If after these steps the issue still persists, it might be related to a deeper bug or app-specific behavior on your device. We can consider some advanced troubleshooting or contact CloudLibrary’s support at [email protected] with details.

Would you like me to guide you through any of these steps? Also, did you notice any other unusual behavior with the app recently?

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