Hi! I understand you’re seeing a network error right after uploading a video in the HeyGen app on your Android 10 device. Let’s get to the bottom of this together.

To clarify, when you say "network error after video upload," does this happen immediately after the upload finishes, or during some processing step after upload? Also, are you connected via Wi-Fi or mobile data? Knowing this helps me guide you better.

Meanwhile, here’s a step-by-step approach to try:

1. Check your internet connection: Even a brief network interruption can cause upload or post-upload errors. Try switching from Wi-Fi to mobile data or vice versa.

2. Refresh or restart: Close the HeyGen app fully and reopen it, then try the video upload again.

3. Clear app cache: On Android 10, go to Settings > Apps > HeyGen > Storage, then clear cache only (don’t clear data yet). Sometimes, cached data causes glitches.

4. Check video file: Make sure your video file isn’t corrupted or too large. HeyGen may reject files that don’t meet their requirements.

5. Update the app: Ensure you are running the latest HeyGen app version from Google Play Store. Updates often fix underlying bugs.

If the error persists after these steps, it might be related to the server or specific error codes signaling issues with the video or connectivity during processing. For instance, HeyGen's documentation mentions error codes like video file corruption or empty stream can cause processing failure.1 Also, some users see network errors when uploading face images for swaps or videos, possibly tied to session timeouts or upload limits.2

If you can share any specific error message text or code you see, or if a popup appears, that’d help narrow it down further.

Are you willing to try these steps and let me know how it goes? Or do you see any additional details in the error message?