Hi! I understand that you’re experiencing an issue where the HeyGen app randomly stops recognizing your creator account level during content generation. Let’s work through this together.

To start, could you share a bit more detail? For example:
- Does this happen at any specific step in the generation process or randomly?
- Are you using the web app or a desktop/mobile app?
- Have you noticed any patterns like after a set time or with certain types of projects?
- Are you logged in consistently with the same account when this happens?

Meanwhile, here are some initial troubleshooting steps that often help with account recognition and generation issues:

1. Log out and log back in: Sometimes the app needs a session refresh to correctly detect your account level.
2. Clear your browser cache and cookies: Since you’re on Windows with WebKit, clearing cache can resolve stored data conflicts that may cause recognition issues.
3. Check your internet connection: A stable network ensures the app can verify your account status in real-time.
4. Ensure no duplicate sessions: If you’re logged into HeyGen on multiple devices or browsers, try using a single session to avoid conflicts.
5. Update your browser: Make sure your WebKit-based browser is up to date, as outdated versions might cause unexpected behaviors.

If these don’t resolve the issue, it could be related to a backend validation glitch or account syncing problem. In that case:

- Try generating a simple video after logging out and back in.
- Note if any error messages appear when the issue occurs.
- Check if your subscription or creator account status is active and not expired.

If you like, I can guide you through the cache clearing and session refresh steps or help verify your account details.

Are you satisfied with these initial recommendations, or would you prefer to dive deeper into advanced troubleshooting?