[myBuick] Cannot make outgoing calls

D
douglas small
9 months ago In myBuick
cannot make outgoing calls

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Emily Roberts

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9 months ago

Hi there! I understand you're having trouble making outgoing calls using the myBuick app. To help you better, could you please clarify a couple of things for me?

1. Are you trying to make calls through the app itself or using your phone paired via Bluetooth to your Buick vehicle?
2. Have you noticed any error messages or does the call just not go through?
3. Have you already tried any troubleshooting steps like restarting the app or your phone?

Once I have a bit more info, I can guide you through some targeted steps to get this resolved.

D
douglas small
9 months ago

call not going through

user
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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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9 months ago

Thanks for the info! Since your calls aren't going through via the myBuick app, let's try these steps to troubleshoot the issue:

1. Check Bluetooth Connection
- Make sure your phone is properly paired with your Buick vehicle's infotainment system via Bluetooth.
- On your Windows device, verify Bluetooth is enabled and connected to the vehicle if possible.

2. Restart Your Phone and Vehicle System
- Restart your phone to refresh the Bluetooth and network connections.
- Also, restart your vehicle’s infotainment system (turn off the engine, wait a minute, and turn it back on).

3. Check Permissions and App Settings
- Ensure the myBuick app has the necessary permissions to access phone and call features on your phone.
- On Windows, go to Settings > Privacy > Phone to verify permissions.

4. Update the myBuick App
- Confirm you have the latest version of the app installed. Outdated versions can cause compatibility problems.

5. Network Signal
- Ensure you have a good cellular signal as calls require network connectivity.

6. Test Calls Outside the App
- Try making calls directly from your phone outside the app to confirm your phone’s calling functionality works.

If after these steps you're still unable to make outgoing calls, please let me know if you get any specific error messages or if calls fail silently. I can then guide you with advanced troubleshooting or escalate the issue if needed.

Are you satisfied with this solution so far?

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