Hi there! I see you're experiencing crashes on the Substack app on your iPhone (iOS 18.6.2), and you mentioned that nothing can be read because it just crashes. Could you tell me a bit more? For example, does the app crash immediately upon opening, or crashes happen when you try to open specific posts or perform certain actions? Also, have you tried any troubleshooting steps so far, like reinstalling the app or restarting your phone?

Once I know a bit more, I can help you with the best next steps!

Unable to read anything. Just crashes

Thanks for letting me know it just crashes outright when you try to read anything. Let’s try a few things to get this sorted on your iPhone running iOS 18.6.2.

Here’s a simple step-by-step we can start with:

1. Close the app completely: Double-click the Home button (or swipe up from the bottom if no Home button), then swipe the Substack app off the screen to close it fully.

2. Restart your iPhone: Power it off fully, wait 30 seconds, and turn it back on. This can clear temporary glitches in the system.

3. Update the app: Open the App Store, go to your profile, and check if there’s an update for Substack. Sometimes crashes are fixed by new versions.

4. Reinstall the app: Since it’s crashing immediately, try deleting the app and reinstalling it fresh. This clears any corrupted app data.

5. Check for cache/data issues: Although iOS doesn’t let you clear cache manually, reinstalling generally takes care of this.

6. Make sure your iOS is fully updated: Even though you said iOS 18.6.2, verify there isn’t a minor update you missed under Settings > General > Software Update.

If you’ve done all this and it still crashes, it could be related to a bug affecting some users recently. Some users on forums have reported similar crashes despite updates and reinstalls1 2.

If the problem persists post all these steps, the next best move is to report this directly to Substack support at [email protected] with the details of your device, iOS version, and a description of the crash timing.

Would you be able to try these and let me know how it goes? I’m here to help every step of the way! Are you satisfied with this plan so far?