Substack Support Forums

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R
Roy
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2 Points 0 Followers
Roy
4 weeks ago In Substack

Doesn’t match Substack app on my phone

3
0
50
Solved & Closed
R
Ron Kallhoff
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2 Points 0 Followers
Ron Kallhoff
4 weeks ago In Substack

Videos freeze ,or won’t download

3
2
58
Solved & Closed
R
Ron Kallhoff
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16 Points 0 Followers
Ron Kallhoff
1 month ago In Substack

Substack not working on iPad ,won’t download just goes back to homepage

17
2
138
G
[email protected]
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2 Points 0 Followers
[email protected]
2 months ago In Substack

The screen locks up and I cannot do anything to move to the next pape

3
0
122
Solved & Closed
C
Carole Lynch
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4 Points 0 Followers
Carole Lynch
3 months ago In Substack

Substack locks on video from stream and just keep showing videos. Can’t go back to main feed.

5
2
155
Solved & Closed
J
Jay
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2 Points 0 Followers
Jay
5 months ago In Substack

Listening function disappeared

3
2
345
J
john imig
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2 Points 0 Followers
john imig
6 months ago In Substack

substack does not play

3
0
383
Solved & Closed
L
Lynne
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6 Points 0 Followers
Lynne
7 months ago In Substack

Tried to update the app, but it says it requires a slightly later version of iOS than my iPad has.

7
2
536
Solved & Closed
M
Michelle Engel
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2 Points 0 Followers
Michelle Engel
8 months ago In Substack

It opens but as soon as I search a certain name and click on it to see their profile, it closes

3
2
275
L
Lizajean Holt
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2 Points 0 Followers
Lizajean Holt
8 months ago In Substack

Home page keeps crashing. Crashes when I try to use search tool

3
0
260
P
Patricia Bahra
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4 Points 0 Followers
Patricia Bahra
8 months ago In Substack

Unable to read anything. Just crashes

5
0
301
M
Marsha Fraunfelder
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2 Points 0 Followers
Marsha Fraunfelder
8 months ago In Substack

Substack keeps crashing

3
0
277
M
Monica
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6 Points 0 Followers
Monica
8 months ago In Substack

I receive an email with posts on substack and when i click “Read on app” it does not work

7
0
508
J
J.Jones
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4 Points 0 Followers
J.Jones
8 months ago In Substack

I am having problems playing videos, the message says "There was an error playing this media"

5
0
493
K
Karen
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2 Points 0 Followers
Karen
8 months ago In Substack

It turns on and immediately shuts down

3
0
297
K
Kimberly Blair
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2 Points 0 Followers
Kimberly Blair
8 months ago In Substack

I am constantly losing the audio upon watching a couple of videos.

3
0
479
M
M. Jackson
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2 Points 0 Followers
M. Jackson
9 months ago In Substack

App doesn't have a log in option when you delete and reinstall it

3
0
434
E
elle
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7 Points 0 Followers
elle
9 months ago In Substack

i have never been able to get the substack app to work

8
0
308
L
Lee Reed
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4 Points 0 Followers
Lee Reed
10 months ago In Substack

The sound does not play on several Substack pages. The video is fine.

5
0
816
E
e. johnson
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2 Points 0 Followers
e. johnson
10 months ago In Substack

i’ve downloaded the substack app, but it does NOT work. it does NOTHING NOT solved at all.

3
0
491
S
Susan Carkin
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2 Points 0 Followers
Susan Carkin
1 year ago In Substack

Cannot access on my computer (but works fine on iPhone). It was working fine until a couple weeks

3
0
211
T
TheTrendBeacon
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4 Points 0 Followers
TheTrendBeacon
1 year ago In Substack

Crashes after 10 sec. Update wont help.

5
0
730
L
L T
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4 Points 0 Followers
L T
1 year ago In Substack

Substack crashes after about 20 seconds

5
0
230
L
Lincoln Clapp
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4 Points 0 Followers
Lincoln Clapp
1 year ago In Substack

Substack app crashes after being open for about five seconds on iPhone 8 running iOS 16.7.10

5
0
312
V
Videos don’t play on app
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4 Points 0 Followers
Videos don’t play on app
1 year ago In Substack

Videos don’t play on app

5
0
1184
N
Noelle Cranford
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4 Points 0 Followers
Noelle Cranford
1 year ago In Substack

Video won’t play in app on iPhone 16

5
0
604
S
Susan
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4 Points 0 Followers
Susan
1 year ago In Substack

iPad app Does not open correctly. I just get static picture. Have tried to delete and reinstall app.

5
0
420