Hi there! Thanks for reaching out. To help you best, I want to make sure I understand your situation clearly. When you say the Southwest Airlines app shows a "materials" screen instead of your boarding pass, is this happening right after you log in, try to check in, or when you tap the boarding pass button? Also, does the screen give any additional information or options, or is it just stuck there?

Knowing this will help me guide you effectively to solve the issue. Could you please provide any details or even a screenshot if possible?

I log in. I am checked in. Then I go to view my boarding pass, and it shows a "materials" page, listing all the things you are not allowed to carry on. But there is no way to move past this screen.

Thank you for the details! It sounds like when you go to view your boarding pass in the Southwest Airlines app on your Windows device, it shows the prohibited items ("materials") screen without letting you proceed to the actual boarding pass. Let's work through this step-by-step:

1. Restart the App: Close the Southwest app fully (make sure it's not running in the background), then reopen it and try again. Sometimes a fresh start clears minor glitches.

2. Update the App: Ensure your Southwest app is updated to the latest version. If you’re using the Windows app, check the Microsoft Store for updates. Outdated versions can cause display bugs.

3. Clear App Cache/Data: Since you’re on Windows 10, you can clear the app cache:
- Go to Settings > Apps > Find Southwest Airlines app.
- Select Advanced options > Click Reset.
This clears saved temporary data that might be causing the issue.

4. Try Viewing Boarding Pass on the Website: As a workaround, log in to southwest.com via a browser on your Windows PC and try to view or download your boarding pass from there.

5. Check Network and Firewall: Sometimes network restrictions or firewall rules on your Windows machine can interfere with the app displaying content correctly. Try switching to a different network (for example, your home Wi-Fi or a phone hotspot) to see if that helps.

6. Reinstall the App: If the above steps fail, uninstall the Southwest app completely, then reinstall it fresh.

If after these steps you are still stuck on the materials page, there could be a temporary app-side issue or update glitch. Other customers have reported similar issues in recent weeks, and sometimes only a patched update fixes this1.

Would you like me to guide you through any of these steps? Or, if you prefer, I can provide direct links to the boarding pass on the website for you to access immediately. Let me know!