Hi there! I’m Emily. I see you're having trouble resetting your password for the Fifth Third app, and that the customer service number you received seems to be automated. Let’s get this sorted out together.

Just to confirm, are you trying to reset the password directly within the app, or through the website? Also, have you tried any steps so far, like using the "Forgot Password" link?

While you gather that info, here’s a simple step-by-step way to reset your password:

1. Open the Fifth Third app or go to the Fifth Third online banking login page.
2. Look for the “Forgot Password” or “Forgot ID or Password?” link and tap/click it.
3. Enter your username or user ID as requested.
4. Follow the prompts to receive a reset link or a code, either via email or text message.
5. Use the link or code to create a new password.

If the reset link or code isn't arriving, or the process doesn't work, sometimes the automated phone lines can make it tricky. For immediate help with setting or resetting your password—especially if it’s not responding—you can call Fifth Third’s Commercial Support Center directly at 1-866-475-0729. Alternatively, their main customer service line is 1-800-972-3030, where you can speak with a representative to assist you personally.

If you’d like, I can guide you through some additional troubleshooting on your iPhone to ensure it’s not a device-related issue. For example, checking your email spam folder for the reset link or making sure your phone’s date and time settings are correct, which can sometimes block secure links.

How does that sound? Let me know what you've tried so far, and we’ll move forward from there.

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