Hi there! I'm really sorry to hear that your Lemo isn’t working at all. Let's try to figure this out together.

Can you tell me a bit more about the issue? For example, is there any power indicator showing up, or are you experiencing any specific error messages? Additionally, please let me know if you've tried any troubleshooting steps so far.

With that information, I’ll be able to provide a more tailored solution for you!

it keeps flashing retry

Thank you for the information! If your Lemo is flashing "retry", it usually indicates that it's having trouble connecting to the server or there might be a network issue. Let's go through a few steps to address this:

1. Check Internet Connection: Ensure that your device is connected to the internet. You can test this by trying to access a website on your browser. If you can't access the internet, you might need to troubleshoot your connection.

2. Restart Lemo: Sometimes, simply restarting the device can resolve temporary glitches. Try turning off Lemo, waiting for about 10 seconds, and then turning it back on.

3. Check for Updates: If you have access to the Lemo application on your device, check for any updates. Keeping the software up-to-date can help with connectivity issues.

4. Network Configuration: If your internet is working but Lemo still isn’t connecting, consider restarting your router. Unplug it for 10 seconds, then plug it back in and wait until the lights stabilize.

5. Firewall or Security Software: Sometimes, firewall or security software on your network can block Lemo's access. If you're using third-party security software, check the settings to ensure that Lemo is not being blocked.

Could you give these steps a try? Let me know how it goes, and if you're still facing issues, we'll dive deeper!

i tried all that

I appreciate your patience! Since you've already tried the basic troubleshooting steps and the "retry" issue persists, let’s explore some additional options to potentially resolve this:

1. Soft Reset: If Lemo has a reset button or a method to perform a soft reset, that might help. You can typically find instructions on how to reset your device in the user manual or the FAQ section on the Lemo website 1.

2. Clear Cache: If you’re using it through a specific app, clearing the cache can sometimes help. In your App Settings, find the Lemo app, then click on Storage and select "Clear Cache."

3. Reinstall the App: If you’re using an application to access Lemo, uninstalling and reinstalling it might help resolve any corrupted files. Just make sure to back up any necessary information before doing so.

4. Check for Server Status: Sometimes, issues like this can occur if there's a problem on the server side. You can check the Lemo website or their social media pages for any service outages or maintenance announcements.

5. Contact Support: If none of these solutions work, I recommend reaching out to Lemo's customer support directly. They can provide additional insights based on your specific situation and any updates that may be in progress.

Can you try these steps and let me know how it goes? I'm here to help until we find a resolution!