Hi! Sorry to hear that you’re having trouble watching videos on Chessable using your computer. I’d like to help you get this sorted out.

To start, can you tell me a bit more about what happens when you try to play a video? For example:
- Do you see any error messages or does the video just not play?
- Is the video player showing up but the screen is blank or black?
- Does the video start playing but then pause or buffer endlessly?
- Are you using any browser extensions like ad blockers or tracking blockers?

This info will help me narrow down the cause. Meanwhile, here are some initial steps you can try on your Windows 10 machine using a WebKit browser:

1. Refresh the page and clear browser cache: This often resolves playback glitches. You can clear cache from browser settings under privacy and security.

2. Disable any tracking blockers or ad blockers temporarily: Some users find videos fail to play correctly if strict tracking protection is enabled.

3. Check your internet connection: Make sure your connection is stable and fast enough to stream video.

4. Try lowering the video quality: If there is an option for video resolution, setting it to 540p or lower can help.

5. Update your browser to the latest version: An outdated browser may cause compatibility issues.

6. Try a different browser: Since WebKit browsers include Safari mainly, if possible, try Chrome or Firefox just to test if videos play on them.

Let me know what you observe after these steps, or if you have already tried any of them. We can dive deeper based on what you find out.

no videos are available, even though I purchased them

Thanks for the info. So, you’ve purchased videos on Chessable, but they’re not showing up or available to watch in the app on your Windows 10 computer, correct? Just so I’m clear—are you using the Chessable app specifically, or are you accessing the videos via a web browser on your computer?

One common reason purchased videos don’t show up is if you’re logged into a different account than the one used to make the purchase. Could you please check if you are logged into the correct Chessable account where you bought the videos?

Also, a few quick things to confirm or try:
1. Are the videos visible in your course library but just won’t play? Or are they not showing up at all?
2. If you are using a browser, have you tried disabling private/incognito mode? Videos sometimes fail to load there due to permission restrictions1.
3. Try verifying if enhanced tracking protection or ad blocking extensions are enabled — these can block video content from loading4.
4. Log out and then log back in to refresh your account permissions.
5. If you have access to Chrome, try opening Chessable there to see if the videos appear and play.

If after checking these you still can’t see your purchased videos in the app or browser, you may be encountering an authorization problem — a known issue sometimes reported as a “Rights issue” preventing playback2. In that case, contacting Chessable support directly at [email protected] would be the best next step for account-specific investigation.

Let me know what you find out or if you want me to help guide you through any of the above. We’ll get you watching those lessons!

videos are not available to play

Thanks for confirming that the videos are not available to play at all. Let's try to get to the bottom of this.

Since you’re on Windows 10 using a WebKit-based browser, here’s a step-by-step approach focused on common causes for videos not loading or playing on Chessable:

1. Check Browser Tracking Protection and Extensions
Some browsers have strict tracking protection or ad-blocking extensions that can block video content from loading. Try disabling any such extensions temporarily and refresh the Chessable page.
For example, strict tracking-blocking in Firefox has caused videos to stop working for some Chessable users1.

2. Use a Supported Browser
Chessable works best on Chrome, Firefox, Edge, and Safari browsers. Since you mentioned WebKit, if you are using Safari on Windows (which is outdated), you might want to switch to Chrome or Edge on your Windows PC to test if videos play there.
Some users report videos failing on certain browsers but working fine on others3.

3. Clear Browser Cache and Cookies
Sometimes corrupted cache data prevents video playback. Clear your browser’s cache and cookies in settings, then reload Chessable and check if videos appear.

4. Disable Private or Incognito Mode
Browsers often restrict media content permissions in private modes, so make sure you’re using a regular browser window.

5. Check Your Internet Connection and Speed
While less common for complete video unavailability, slow or spotty internet can cause videos not to load. Running a speed test can give some insight.

6. Log Out and Log Back In
Logging out of Chessable and then logging back in can refresh your session and permissions. Sometimes the system needs to re-authenticate your access to purchased content.

7. Verify Account and Purchase Status
Double-check that you are logged in with the correct account that purchased the videos. Any issues with your account or purchases can lead to content being unavailable.

If after trying these you still find no videos available to play (e.g., you see black rectangles or empty video areas without controls), this matches issues that have been reported where browser or app compatibility is a factor10.

In that case, since this might be something on Chessable’s end or specific to your account, I recommend also reaching out directly to Chessable support at [email protected] with details including:
- Your Chessable username/email
- What device and browser you use (Windows 10, WebKit browser)
- Description of the problem and steps you’ve tried

They can investigate any account or server side issues preventing video playback.

Let me know if you want me to guide you through any of these steps or assist further! Are you satisfied with this troubleshooting plan?