Hi there! It sounds like you're having some trouble with getting the TV device to turn on in the Nucleus Smart app. Let's see if we can work through this together.

1. Check Bluetooth Connection: Ensure that Bluetooth is enabled on your device. Sometimes the connection can drop, which could prevent the device from turning on.

2. Device Charge and Power: Make sure that your TV device or wireless accessory is charged and turned on. This might seem simple, but a low battery can sometimes cause connection issues3.

3. App Update: Check if there is an update available for the Nucleus Smart app. Keeping it up to date can resolve many connectivity issues8.

4. Re-pair the Device: Try unpairing and then re-pairing the TV device with the app. This can help re-establish the connection. Ensure the device is listed and selected in the app's settings.

5. Reboot Devices: Restart your phone and the TV device. This simple step can often resolve minor software glitches9.

6. Reinstall App: If the problem persists, try deleting the app from your device, reinstalling it, and then setting it up again to see if it connects properly2.

Give these steps a try and let me know if the issue resolves or if you need further assistance!

how to unpair a device on the app

To unpair a device on the Nucleus Smart App, follow these steps:

1. Open the Nucleus Smart App on your device.
2. Tap on the Menu: This is usually the three lines or a gear icon located at the upper left of the app.
3. Select "Settings".
4. Tap on "Processor Settings".
5. Unpair Your Processor: Choose the option to unpair your processors.
6. Confirm Unpairing: When the pop-up box appears, tap "Yes" to confirm. If streaming is enabled, you’ll see a prompt to disable it. Tap "Yes" again and follow any additional prompts to complete the unpairing process 1 6.

After unpairing, you can re-pair the device whenever needed. Please let me know if you need further assistance!

does unpairing the device on the app unpairs to all devices

Unpairing a device in the Nucleus Smart App typically only unpairs that specific device from the app. It doesn't automatically unpair all other devices connected to the sound processor. However, if you have other compatible devices paired (up to five) but control options are available from only one device at a time 4.

So, if you unpair a device in the app, it should not affect other paired devices. You may need to check and manually unpair any other devices if needed. Always ensure you sync or update settings after making such changes. Let me know if there’s anything more I can do for you!

my app does not have processor settings option

It seems like you're facing an issue with the "Processor Settings" option not appearing in the Nucleus Smart app. This might happen due to a few reasons, and we can try to troubleshoot the problem together:

1. Compatibility Check: Ensure that the app version you're using is compatible with your processor model and your device's operating system. Sometimes updates or version mismatches can lead to missing features 6.

2. Reinstall the App: Try uninstalling the Nucleus Smart app and then reinstall it. This can help resolve issues related to missing features or glitches 5.

3. App Permissions: Check to see if the app has the necessary permissions to access your device's settings and Bluetooth. Ensuring full access might help in displaying all available settings.

4. Update Your App and OS: Make sure the Nucleus Smart app and your device's operating system are updated to the latest versions. Sometimes features may not appear due to outdated software 9.

5. Contact Support: If the issue persists, you might want to contact Cochlear support for further assistance, as there may be a specific issue with your account or device configuration.

I hope one of these solutions helps you find the processor settings. Let me know how it goes or if there's anything else I can do for you!

Contact support for Nucleus Smart app processor settings

If you're having trouble with accessing processor settings in the Nucleus Smart App and need additional support, you can try the following resources:

1. Visit the Official FAQ: Cochlear's official FAQ section might have detailed solutions or common troubleshooting steps for your issue. You can check it out here: Nucleus Smart App: Frequently Asked Questions 1.

2. Watch Tutorial Videos: Sometimes, visual guides can help clarify steps. There is a video on adjusting the volume settings using the app, which might provide insights into navigating the settings: Adjust Nucleus® 7 Sound Processor volume settings 3.

3. Contact Cochlear Support: If the issue persists, contacting Cochlear's support team may be the best option. Usually, official support can be reached through their website or by phone, providing personalized help based on your device and software version.

4. User Guides: You can review the app guides for detailed step-by-step instructions. One such PDF guide is available here: Nucleus®Smart App User Guide 8.

If you try these methods and still have trouble, don't hesitate to reach out for more assistance! Let me know if you need any further help.