Hi! I understand you're having network connection issues with the PalmPay app on your Android 10 device. Let's work through this together to get it sorted.

To start, could you tell me a bit more about the issue? For example:
- Are you unable to log in, or is the app not loading transactions?
- Is the problem happening over Wi-Fi, mobile data, or both?
- Have you noticed any error messages?

Meanwhile, here are some helpful first steps to try:

1. Check Your Internet Connection: Make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if one works better.

2. Refresh or Restart the App:
- Close the PalmPay app completely (remove it from recent apps).
- Reopen the app and try again.

3. Clear Cache of PalmPay App:
- Go to Settings > Apps > PalmPay on your device.
- Tap Storage & cache.
- Tap Clear Cache.

4. Update the App: Visit the Google Play Store and check if there is an update available for PalmPay. Running the latest version helps avoid bugs that impact connectivity.

5. Restart Your Device: Sometimes a quick reboot helps refresh network settings and app functionalities.

If after trying these steps the problem persists, please let me know what happened at each step. Also, if you get any new error messages or behaviors, share them with me. That way I can suggest more specific solutions or check if there are ongoing network issues affecting other users.

I'll be here to help as you work through this. Are you satisfied with this initial approach so far?