Hey there! Sorry to hear your TextNow app isn’t making calls. Let's figure this out together. To start, can you tell me a bit more about what happens when you try to make a call? For example, does it give an error message, does the call try to connect but then fail, or does it just do nothing?

Meanwhile, here’s a straightforward checklist we can go through:

1. Check Network Connection: Make sure your Wi-Fi or mobile data is on and working, and that Airplane Mode is off. TextNow requires a stable internet connection to place calls.

2. Update the App: Open the Play Store and ensure your TextNow app is up to date. An outdated version can cause issues.

3. App Permissions: Go to your phone settings > Apps > TextNow > Permissions, and confirm that permissions for the microphone and phone are enabled.

4. Battery Optimization: Some devices limit apps running in the background. Check if Battery Optimization is turned off for TextNow to allow it to function properly.

5. Clear Cache: Go to Settings > Apps > TextNow > Storage > Clear Cache. This can fix temporary glitches.

6. Restart Your Device: Often helps refresh connections and services.

If you’ve tried these already or still no luck, let me know. We can then dive into more advanced checks like your account status or app logs. Does any of this sound like what you’ve experienced so far?

You can also preview these steps in TextNow's support article here

Let me know how it goes!