Hi there! I see you're having trouble with your YouMail app being disconnected since October 2025, and you mentioned 0049252317538#—this looks like an MMI code related to call forwarding. To get started, could you confirm a couple things for me?

1. Are you still using the YouMail app on your Android device (version 10)?
2. Have you tried any steps already, like restarting the app or your phone?
3. Is the disconnection affecting calls or voicemail delivery?

Your mention of 0049252317538# suggests that call forwarding might have been altered, which can sometimes cause YouMail to lose connection or stop working properly.

Here’s what I recommend to get YouMail reconnected smoothly:

1. Check call forwarding settings:
- Open your Phone app.
- Dial *#21# to see if call forwarding is active.
- If you see forwarding set to 925-231-7538 or a similar number, this could be linked to YouMail.
- To disable call forwarding, try dialing ##004# and press call. This cancels all conditional call forwarding, which includes when busy or no answer.

2. Reactivate YouMail in the app:
- Open the YouMail app.
- Go to the app Settings > Account > Activation.
- Follow prompts to reactivate the service, or tap “Retry Activation” if available.
- Sometimes activation fails if the app was interrupted or call forwarding changed.

3. Reset Network Settings on your Android 10 device:
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- This will reset network settings, which can help clear out any conflicts preventing YouMail from connecting.

4. Restart your device after these changes to ensure they take effect.

If after these steps YouMail remains disconnected, please let me know. I can help you dive deeper or escalate the issue to YouMail support if needed.

Are you okay with trying these steps? Let me know how it goes!

Hi,

The phone is TMobile version 13 not 10. Thanks for your response - I'll try your suggestions - and let you know the result

Thanks for the update! Since your phone is running T-Mobile on Android 13, that's important to note as some activation steps or settings can vary slightly between OS versions.

From what I see, YouMail fully supports T-Mobile and Android devices, though explicit mention of Android 13 compatibility isn't always separately called out since it's a recent OS version. Generally, YouMail works well on major carriers including T-Mobile and on Android devices, so you should be good with Android 13 as well1 2.

A couple extra tips for Android 13 on T-Mobile in case you see any quirks:
- Make sure you have the latest version of YouMail installed from Google Play to benefit from any Android 13-specific fixes.
- Double-check that YouMail has the needed permissions enabled in Android Settings > Apps > YouMail > Permissions, especially for Phone, Calls, and Notifications.
- If activation issues persist, sometimes toggling Airplane Mode on/off or resetting network settings (Settings > System > Reset options) on Android 13 can help resolve blocking of call forwarding codes or activation signals.

If you try those earlier steps with this in mind and still run into trouble, please let me know any error messages or behavior you see so I can help you troubleshoot further.

Are you comfortable with these recommendations? If you want, I can guide you through the permission settings on your Android 13 device as well.

LTE Network Status Disconnected?

Thanks for your follow-up! If your YouMail app is showing "LTE Network Status Disconnected" on your Android 13 T-Mobile device, that usually means your phone is having trouble connecting to the cellular data network, which YouMail needs to operate properly for call forwarding and voicemail services.

Here’s a targeted step-by-step approach to troubleshoot the LTE disconnection issue that affects YouMail:

1. Check Mobile Data and Signal
- Ensure mobile data is turned on: Settings > Network & internet > Mobile network > Mobile data.
- Check your LTE signal strength (the bars at the top of your screen). If signal is weak or absent, try moving to a location with better reception.

2. Disable Enhanced 4G LTE Mode (VoLTE)
- On some T-Mobile phones, YouMail activation issues or LTE disconnections have been resolved by turning off Enhanced 4G LTE Mode.
- Go to Settings > Network & internet > Mobile network > Advanced (or similar).
- Find and toggle off “Enhanced 4G LTE Mode” or “VoLTE”.

3. Reset Network Settings
- This clears any stale or conflicting network configurations that might block LTE connectivity.
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- After reset, reconnect to mobile network and try using YouMail again.

4. Grant YouMail Permissions
- Make sure YouMail has all required permissions to access phone, SMS, and network.
- Go to Settings > Apps > YouMail > Permissions and enable all relevant permissions.

5. Restart Your Phone
- Restarting refreshes your phone’s network connections and can solve temporary glitches.

6. Check SIM Card Status
- Make sure your SIM card is properly inserted and activated.
- You can also remove and reinsert the SIM to ensure a proper connection.

7. Update YouMail App
- Check the Google Play Store for any pending updates to YouMail and install them.

If after trying these steps the LTE status still shows disconnected and YouMail does not work properly, it may be necessary to contact T-Mobile to check for network outages or provisioning issues related to your account.

If you want, I can also guide you through any of these steps in more detail. Just let me know!

Here is a helpful YouMail Android troubleshooting page I recommend for further reading: YouMail Android Troubleshooting 1

Are you ready to try these options? Let me know how it goes or if you want me to assist you with specific steps!

Hi, LTE wasn't even visible on the phone. I know the LTE is there but it's hidden for some reason I switched to another n Android Phone T - Mobile and the LTE was immediately visible. The other phone has been tampered with. I'll try my other phone with same SIM card. Fingers crossed! 😊

Thanks for the update and sharing what you’ve tried so far! Since you mentioned the LTE indicator was completely hidden on your Android phone (T-Mobile) and that the SIM worked fine on another device, it sounds like the issue could be related to that particular phone’s software or system settings—especially if you suspect it’s been tampered with.

Here’s why that matters and what to consider next:

1. Tampering and LTE visibility:
If the device software was modified (like rooting, custom ROMs, or unauthorized tweaks), system components responsible for showing network status (like LTE icons) can be hidden or malfunction. This would explain the LTE icon missing while the network is technically reachable.

2. Root or system-level modifications:
Some rooted or tampered devices disable or interfere with carrier/network features, which can cause YouMail's network-based services to struggle or fail.

3. YouMail’s dependency on a healthy network state:
YouMail needs the phone to correctly register on LTE or the data network to manage call forwarding and voicemail services. If system signals or status indicators are missing or hidden, YouMail might not be able to function properly.

4. Your second phone showing LTE instantly confirms it’s likely phone-specific:
The SIM and carrier network are okay. That pinpoints the issue to the original phone.

Recommendations moving forward:

- Since your other Android phone with the same SIM shows LTE without problems, your best bet for YouMail and smooth LTE operation is to continue using that device or a device with unmodified software.
- If you want to keep using the original phone, consider asking for a factory reset (after backing up your data) to restore the phone to original software and settings. That often solves hidden system feature issues caused by tampering.
- After reset, activate LTE and install YouMail anew, granting all permissions.
- If you want, I can guide you through safely backing up data and performing a factory reset on Android 13 devices.

For more on YouMail app troubleshooting on Android, this official support page could be helpful:
YouMail Android Troubleshooting 1.

If you want to explore why your specific phone’s LTE is hidden or discuss advanced options like checking carrier or system logs, just let me know!

Are you comfortable proceeding with your second phone for now, or would you like help with resetting or deeper diagnostics on the tampered device?

Thank you! You've been extremely helpful!

Hey! I'd be happy to give you an overview of the YouMail app and its features.

YouMail is a smart voicemail and call management app designed to make handling calls easier and protect you from unwanted spam or robocalls. Here's a rundown of what YouMail offers:

- Spam Call & Text Blocking: Automatically blocks known spam calls and messaging scams, helping keep your phone and voicemail clean.

- Visual Voicemail: Lets you see your voicemail messages as a list you can play, read, or manage without dialing in.

- Personalized Voicemail Greetings: You can create customized greetings—like “smart greetings”—that can be tailored by caller or situation.

- Caller ID & Call Routing: Identifies callers even if they're not in your contacts, and can route calls based on your preferences.

- Virtual Phone Numbers: Provides a second phone number for privacy or business purposes.

- In-App Voicemail Management: You can listen, save, forward, or delete voicemails right from the app.

- Privacy Scan: A free tool to check where your personal info might be exposed online, enhancing your privacy.

Paid plans add even more features like advanced call screening and additional spam protection.

YouMail works on both Android and iPhone devices, and it integrates with your carrier’s network by forwarding calls to their system when you don't answer. This ensures all your voicemails are captured and spam is filtered effectively.

For a detailed list of features and more info, you can visit their official features page here: YouMail Features 1.

If you'd like, I can help you explore any specific feature or guide you through setting one up. Just let me know!

Are you satisfied with this overview, or would you like more details on any particular aspect?