Hi there! I understand you're having trouble uploading files on both the Photoroom app on your phone and the web version. Let's get to the bottom of this together.

To start, could you tell me a bit more about what happens when you try to upload? For example:
- Do you see any specific error messages besides "cannot upload"?
- Are you uploading photos from your gallery, or another source like cloud storage?
- Have you checked if your internet connection is stable on both devices?
- Do you use the latest version of the Photoroom app on your phone?

Meanwhile, here are some general steps to try that might resolve the issue:

1. Check Internet Connection:
Make sure you have a strong and stable Wi-Fi or mobile data connection on both your phone and your Windows device.

2. Restart Devices and App:
Close and restart the Photoroom app on your phone. Restart your browser or the web app on your Windows device. Sometimes a fresh start can clear temporary glitches.

3. Update the App:
Ensure the Photoroom app on your phone is updated to the latest version from the app store. For web, refresh your browser or try a different one if possible.

4. Clear Cache and Cookies (Web):
On your Windows browser, clear the cached data and cookies related to Photoroom. This can help if the web app is stuck or corrupted.

5. Try Different Network:
Sometimes certain networks block uploads. If possible, switch from Wi-Fi to mobile data or vice versa and see if that helps.

6. Re-login:
Log out of your account on both devices and then log back in. This can refresh your session.

If you’ve already tried these, please let me know which steps you have done so I can help dig deeper. If needed, we can explore checking for any account-related issues or app-specific bugs.

Also, here’s a helpful troubleshooting resource from Photoroom’s Help Center for uploading problems: https://help.photoroom.com/en/collections/2402935-troubleshoot-a-problem [2]

Are you ready to try these steps, or do you want me to walk you through any of them?