[SUGO] Video call is not available

D
Dream
9 months ago In SUGO
Video call is not available

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Hi there! I see you’re having trouble with the video call feature not being available in the SUGO-Online Chat Party app on your Android device. Let’s get this sorted out.

To start, could you tell me a little more about what you’re experiencing? For example:
- Are you unable to see the video call option at all, or does it appear but doesn’t work when you try it?
- Have you checked that the app has permission to access your camera and microphone?
- Is your app up to date with the latest version from the Google Play Store?

Meanwhile, here are some initial steps specific to your Android OS 12 and WebKit browser environment:

1. Check App Permissions
- Go to your device’s Settings > Apps > SUGO-Online Chat Party
- Tap on Permissions and ensure Camera and Microphone access are both allowed

2. Update the App
- Open Google Play Store
- Search for "SUGO-Online Chat Party"
- If there’s an Update button, tap it to ensure you have the latest version

3. Restart the App and Device
- Close the SUGO app entirely (swipe it away from recent apps)
- Restart your phone to clear any temporary glitches

4. Check Network Connection
- Ensure you have a strong Wi-Fi or mobile data connection as video calls require good bandwidth

If after this, the video call option is still missing or won’t work, it could be related to app compatibility or a regional restriction, though SUGO is known to support video calls generally1.

Please try these steps and let me know how it goes. If it’s still an issue, I can help you dig deeper or escalate to our technical team.

Are you able to check the permission settings now?

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