[Blossom] It is already almost 11 am and my app still shows zero on all my investments. Is there a problemc

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Carter Martens
1 year ago In Blossom
It is already almost 11 am and my app still shows zero on all my investments. Is there a problemc

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand it can be concerning when your investments show zero in the app. Let's see if we can figure this out together.

Could you please let me know if you’ve recently made any transactions or if this issue started after any specific update or change in your account settings? Additionally, have you tried refreshing the app or logging out and back in? That often helps as a first step.

Once I have a bit more information, I can guide you further!

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Carter Martens
1 year ago

I have not made any purchases. I have logged out and back in, still shows the same

user
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
1 year ago

Thanks for the information! Since you've already logged out and back in without any luck, let's explore a couple of other potential solutions.

1. Check for App Updates:
- Make sure your Blossom app is up to date. Go to the App Store, tap on your profile picture at the top right, and scroll down to see if there are updates available for Blossom. If there is an update, please install it.

2. Clear App Cache:
- Sometimes, cached data can cause issues. You might need to uninstall the app and then reinstall it. This can help clear any corrupted data.

3. Check Internet Connection:
- Ensure you're connected to the internet. Try switching between Wi-Fi and cellular data.

4. Account Status:
- Check if there are any alerts in your account regarding account verification or security issues. You can do this by visiting the account settings in the app.

5. Server Status:
- There could be a server outage affecting the app. I'll do a quick check to see if there are any known issues with Blossom's servers.

Let me verify that now. Just a moment, please.

[Checking...]

It seems like there are no current known outages. If the problem persists after trying these steps, we may need to reach out to the Blossom support team for further assistance. Let me know how it goes after these suggestions!

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