Hi! It sounds like you’re having trouble logging into the EL AL app even though you received a one-time access code, and there’s no response on WhatsApp either. I’d love to help sort this out with you.

To start off, could you tell me if the app shows any specific error message when you try to enter the one-time code? Also, have you tried using the code right after receiving it, or is there a delay? Sometimes, codes can expire quickly.

In the meantime, here’s a step-by-step approach to tackle this issue on your iPhone with iOS 18.7:

1. Confirm Code Accuracy: Make sure the one-time code you enter matches exactly what you received, without any spaces.

2. Check Network Connection: Ensure your phone has a stable internet connection—either Wi-Fi or cellular data.

3. Restart the App: Fully close the EL AL app (swipe it away from the app switcher) and reopen it before trying to login again.

4. Restart Your iPhone: Sometimes a quick reboot clears minor glitches affecting app behavior.

5. Check for App Updates: Go to the App Store and see if the EL AL app has any pending updates that might fix login issues.

6. Try Regular Password Login: If you have a regular password for your EL AL account, try logging in with that instead of the one-time code.

7. Clear Cache/Data (If Possible): Although iOS limits this, you can try deleting the app and reinstalling it fresh. Before doing this, make sure you know your login details, since uninstalling could remove saved info.

8. Verify Phone Number or Email: Make sure the phone number or email linked to your EL AL account is correct, as the one-time codes are usually sent to those contacts.

If none of these resolve the issue, it might be a temporary server-side problem or issue with the app version. EL AL support has specified sometimes identification code sending can fail temporarily and suggested trying again later or contacting support through official channels2.

Regarding WhatsApp, I understand no one responded yet. EL AL’s official contact hours for phone support are Sunday to Thursday from 8:30 a.m. to 7 p.m., and Friday and Saturday with smaller time frames3. You might want to try calling during those times for more immediate help.

Would you like me to guide you through any of these steps in more detail or help you find an alternative login method? Also, please let me know if you see any particular error messages or behaviors when logging in.

Are you satisfied with the solution I provided so far?