Hi! I see that your ReSound Smart 3D app is crashing on your Android device. Let's work together to get it fixed. Could you tell me if the app crashes immediately after opening it, or does it happen during use? Also, have you tried any fixes yet?

In the meantime, here’s a straightforward step-by-step approach to resolve app crashes on Android 10 with ReSound Smart 3D:

1. Close and reopen the app: Make sure it's fully closed (not running in the background), then open it again.
2. Restart your phone: Sometimes a fresh start can clear temporary issues.
3. Delete and reinstall the app: Uninstall the Smart 3D app, then download the latest version from the Google Play Store and install it again.
4. Toggle Demo Mode: Open the app, go to the MORE tab at the bottom, turn “DEMO MODE” on, then off again. This can refresh app settings.
5. Check App version: Ensure you have the Smart 3D app, not an older Smart version, since they differ in functionality.

If the app keeps crashing after these steps, check if your Android system is fully updated. Also, verify that your Bluetooth connection to your hearing aids is stable, as sometimes connection problems can cause app instability.

Would you like me to guide you through any of these steps? And please let me know what you’ve tried so far so I don’t repeat steps unnecessarily!

More info here

App krasjer

Thanks for letting me know your app is crashing. Let's try a few targeted steps to fix it on your Android 10 device:

1. Restart Your Phone: Sometimes a simple reboot clears temporary glitches affecting the app.

2. Clear Bluetooth Cache: Since the app connects via Bluetooth to your hearing aids, clearing the Bluetooth cache can help. On Android 10, go to Settings > Apps & notifications > See all apps > Show system (from the menu), find "Bluetooth," tap Storage & cache, then tap "Clear Cache."

3. Uninstall and Reinstall the App: Delete the ReSound Smart 3D app completely. Then, download the latest version fresh from the Google Play Store and reinstall it.

4. Turn Demo Mode On and Off: Open the app, go to the MORE tab at the bottom, switch "DEMO MODE" on, then off again. Restart your phone and check if the app runs smoothly.

5. Reconnect Your Hearing Aids: After reinstalling, you may need to re-pair your hearing aids via Bluetooth in the app to ensure proper connection.

If after these steps the app still crashes, please let me know if you see any specific error messages or if it crashes at a certain point (on startup, when connecting devices, etc.). That info can help diagnose further.

I found that users with similar issues resolved them following these steps including clearing Bluetooth cache before reinstalling the app3 1 2.

Would you like me to guide you step-by-step through clearing the Bluetooth cache or reinstalling the app? How does this plan sound?

App krasjer

Hi again! Since your ReSound Smart 3D app keeps crashing, here’s a focused solution plan based on common fixes that have helped many users with Android devices like yours:

1. Close and fully quit the app: Make sure it’s not running in the background. You can do this via Settings > Apps > ReSound Smart 3D > Force Stop.

2. Restart your phone: This refreshes system processes and can resolve temporary conflicts.

3. Clear Bluetooth cache (important for connection stability):
- Go to Settings > Apps & notifications > See all apps > tap the menu (three dots) > Show system apps > find "Bluetooth" > Storage & cache > Clear Cache.

4. Uninstall and reinstall the ReSound Smart 3D app:
- Delete the app, then download the latest version fresh from the Google Play Store. This often fixes corrupted files causing crashes.

5. Toggle “Demo Mode”:
- Open the app, go to the MORE tab at the bottom, switch “Demo Mode” ON, then OFF again. This helps refresh app connectivity.

6. Check your Android system updates:
- Go to Settings > System > Advanced > System update to make sure your Android 10 device has the latest updates.

If after going through these steps the app still crashes, please let me know if you notice when it happens (e.g., immediately on launch, when pairing, or during other actions) or if any error messages appear. That info will help narrow down next steps.

Here are some helpful guides that cover these solutions in detail:
- Fixing common problems with ReSound Smart 3D app: bigthickethearingcenter.com
- How to resolve common issues on the ReSound app: soundaudiology.org
- Troubleshooting guide: phctennessee.com

Would you like me to walk you through any of these steps in more detail?

Are you satisfied with the solution I provided?