Hi there! I understand you’re having trouble resetting your password on the Randstad app, and the app was also crashing before this. Let me help you get this sorted out.

To start, could you tell me a bit more about the crashing? For example:
- When does the app crash? (e.g., on launch, when trying to reset the password)
- Are you getting any error messages?
- Have you tried any steps so far to fix the crashing or reset the password?

In the meantime, here's a simple troubleshooting plan that often helps with app crashes and password reset issues on your Android 10 device:

1. Clear the app cache and data:
- Go to Settings > Apps > Randstad app > Storage
- Tap on "Clear Cache" and then "Clear Data"
This clears temporary files that may cause issues.

2. Update or reinstall the app:
- Make sure the app is updated to the latest version via the Google Play Store.
- If it's already updated or updating doesn’t help, uninstall the app completely, then reinstall it. This usually fixes corrupted app files that cause crashes.

3. Reset password through the web portal instead:
Since the app is having trouble, you can try resetting your password via Randstad’s password reset website by entering your email here: https://passwordreset.randstadusa.com/
This option sometimes bypasses app-related issues.

If after these steps the app still crashes or you cannot reset your password, please let me know. We can then look into other solutions like checking for account issues or contacting Randstad’s support on your behalf.

Does this sound okay? Would you like me to guide you through any of these steps?