Hi there! I understand you're having trouble downloading photos in the FamilyAlbum app on your iPhone. Let's work through this together.

First, could you tell me a bit more about the issue? For example:
- Are you trying to download individual photos or entire albums?
- Do you get any error messages when the download fails?
- Is your iPhone connected to Wi-Fi or cellular data when you try to download?

Meanwhile, here are some initial steps to try that often resolve download problems:
1. Restart your iPhone to refresh the system.
2. Make sure your iPhone’s iOS is up to date by going to Settings > General > Software Update.
3. Confirm the FamilyAlbum app is updated to the latest version via the App Store.
4. Check your internet connection strength; downloading requires a stable connection.
5. Within the FamilyAlbum app, try downloading the photo again by tapping the photo, then the menu icon (usually top right), and selecting "Download."

If you’ve done these already or if downloads still fail, we can try clearing the app cache or checking storage space next. Let me know what you’ve tried or if any of this helped!