Hi! I understand that your Norton 360 VPN app isn't loading on your new phone even after installing it from the Google Play Store. Let's work through this together to get it up and running.

First, could you tell me a bit more? For example:
- Is the app not opening at all, or does it open but fail to connect or show a blank screen?
- Are you seeing any error messages when trying to load the app?
- Have you tried restarting your phone since installation?

Meanwhile, here are some common first steps to try:

1. Restart your phone: Sometimes a fresh start fixes app-related glitches.
2. Update the app: Make sure the Norton 360 VPN app is updated to the latest version available on the Play Store.
3. Clear Google Play Store cache:
- Go to your phone’s Settings > Apps > Google Play Store
- Tap Storage and then Clear Cache.
Sometimes caching issues can affect the app installation or launching.
4. Uninstall and reinstall Norton 360 VPN:
- Uninstall the app fully.
- Restart your phone.
- Then reinstall the app fresh from the Google Play Store.
This can resolve issues caused by incomplete installs or corrupted files.

If you’ve done all that and it still won’t load, the issue might be related to system apps like Android System WebView or Google Chrome needing updates, as those can affect app rendering. Would you be able to check that both are updated to the latest versions?

Let me know how these steps go or if you already tried any of them. That way, I can help you with more advanced troubleshooting if needed.

Are you okay trying this now?