Hi there! I understand you're having trouble signing in, and the message says that the information you provided is incorrect. Let's work through this together.

First, can you please confirm a few things for me?
1. Are you sure you're using the correct username and password? Sometimes, it helps to double-check for any typos.
2. Have you tried resetting your password if you can’t remember it?
3. Are you using any special characters in your password, and if so, are they being input correctly?

Once I have more details, we can proceed with some steps to troubleshoot this issue further.

I am using the correct phone number requested and I have changed my password which has been accepted but still get the same error dialogue box

Thank you for the details! It sounds like you're doing all the right things, but still facing the same error. Sometimes, there might be an issue with the system recognizing your phone number, or there could be a temporary glitch in the service.

Here’s what I recommend you try next:

1. Double-Check Phone Number Format: Ensure that the phone number is entered in the correct format, including the country code if applicable. Sometimes, an incorrect format can lead to errors.

2. Clear Cache and Cookies: Since you are using Ubuntu, let's clear the cache and cookies from your browser. You can do this by following these steps:
- Open your browser settings.
- Look for the “Privacy” or “Data” section.
- Find the option to clear browsing data and select both cookies and cache.
- After clearing, restart the browser and try signing in again.

3. Try a Different Browser: If you have another browser installed, try logging in through that one to see if the issue persists.

4. Check for Server Issues: Sometimes, there might be ongoing server issues affecting logins. You can check the status on forums or by visiting the AJet support page.

5. Contact Support: If you still can’t log in after trying the above steps, it may be a good idea to reach out to AJet support for further assistance. You can contact them via email at [email protected].

Let me know if any of these steps help, or if you need further assistance! Are you satisfied with the solution I provided?