Hi! I see you're encountering a "Video not available" message in the Jewels of Egypt Match 3 Puzzle app specifically after getting beaten. I'd love to help you get this sorted out. To clarify a bit, is this video supposed to be a reward video ad or a tutorial video that plays after you lose a level? Also, are you seeing this message every time consistently or just sometimes?

Meanwhile, here are some initial steps we can try given your Windows 10 device on WebKit:

1. Check your internet connection: Video ads rely on a stable internet connection. Try refreshing the game or switching between Wi-Fi and wired connections if possible.

2. Clear your browser cache: Sometimes, cached data can cause video loading hiccups.
- In your browser settings, find the option to clear cache and cookies.
- Restart your browser and reload the game.

3. Disable any ad blockers or privacy extensions: These can sometimes block video ads from loading inside games.

4. Update your browser: Make sure your WebKit browser is updated to the latest version on Windows 10 as outdated browsers can cause media playback issues.

5. Restart the game and your PC: This can resolve temporary glitches.

If the problem persists, it might be related to the game’s video ad servers or compatibility issues. Do you recall if this started recently or after any updates? Also, do other video ads play fine in the game?

Let me know what you observe, and I’ll guide you further!

its an app not in the browser

Thanks for clarifying you’re using the Jewels of Egypt Match 3 Puzzle app rather than playing it in a browser. That helps me tailor the steps better.

Since you’re on Windows 10 but it’s an app, I assume you might be playing through the Microsoft Store version or an Android emulator on your PC. Can you confirm which it is?

Meanwhile, the "Video not available" message when beaten in the app usually refers to sponsored video ads that you have the option to watch for extra lives or bonuses.

Here’s what you can try to resolve this on the app:

1. Check your internet connection: Video ads need stable connection. Switch between Wi-Fi and ethernet or try restarting your router if possible.

2. Force close and restart the app:
- Press Ctrl + Shift + Esc to open Task Manager.
- Find Jewels of Egypt app under Processes, select it, and click “End Task.”
- Restart the app and try playing again.

3. Update the app:
- Go to Microsoft Store (if using the app from there).
- Check for updates and install any available updates for Jewels of Egypt.

4. Check app permissions:
- Go to Windows Settings > Privacy > App permissions.
- Ensure Jewels of Egypt has permission to access the internet.

5. Clear app cache:
- Unfortunately, Windows app cache clearing can be limited.
- You can try reinstalling the app to clear any corrupt cache or data.

6. If using an Android emulator:
- Make sure the emulator is updated.
- Clear cache and app data from the app in emulator settings.
- Confirm Google Play Services and other emulator components are working properly.

If these don’t fix the issue, it could be a temporary problem with the ad servers or compatibility glitch.

Also, if your interest is in downloading the app on Android or iOS devices directly, here are official links:
- Android on Google Play: Jewels of Egypt on Google Play
- iOS on App Store: Jewels of Egypt on Apple

Feel free to share a bit about your setup (Microsoft Store app or emulator), and we can dig deeper! Are you satisfied with this solution so far?

Came on but still got that same message if I don't get this fixed I'm dropping this game

I understand how important it is to get this sorted out so you can enjoy Jewels of Egypt without interruptions. Since you've tried basic fixes like restarting and the message still appears, let's take a closer look at some more specific solutions.

Based on the support info from G5 Games, here are some additional steps:

1. Reinstall the app cleanly: Sometimes app data can get corrupted beyond simple cache clearing.
- Uninstall Jewels of Egypt completely from your Windows 10 PC.
- Restart your computer.
- Reinstall the latest version of the app from the Microsoft Store or official source.

2. Check for Windows updates: Some video playback components depend on Windows updates.
- Go to Settings > Update & Security > Windows Update.
- Install any pending updates and restart your PC.

3. Graphics drivers: Outdated or incompatible graphics drivers may cause video playback issues.
- Update your GPU drivers from the manufacturer’s website (NVIDIA, AMD, or Intel, depending on your hardware).

4. Temporarily disable VPN or proxy: If you're using a VPN or proxy, video ads might fail to load due to regional restrictions.

5. Contact official G5 support: Since this error can sometimes be tied to ad server connectivity or game bugs, reporting your issue directly can help.
- Visit the official Jewels of Egypt support page for assistance and reporting: https://www.g5.com/support/jewels-of-egypt1

If you'd like, I can also help draft your message to their support for a faster resolution. Before that, could you please confirm:
- Which platform version are you using exactly (Microsoft Store app, Android emulator, etc.)?
- Any other error messages or unusual signs in the app?
- Whether other games with video ads work fine on your device?

Let’s fix this so you can get back to the fun parts! Are you satisfied with this plan, or should we go further into specific settings?