Hi! I understand that since the recent 3D update to the Oral-B app on your iPhone with iOS 18.7, the scores for full coverage aren't showing up. Let's work together to get that sorted out.

To start, could you tell me if your Oral-B app is updated to the latest version from the App Store? Sometimes, updates fix bugs related to new features like 3D coverage tracking.

Meanwhile, here are some steps you can try:

1. Check App Version: Open the App Store, tap your profile picture, then scroll to see if an update is available for Oral-B. If yes, update it.

2. Restart the App: Close the Oral-B app completely by swiping it away from the app switcher and then relaunch it.

3. Check Phone Settings: Ensure that your iPhone is not in Low Power Mode (which can affect Bluetooth performance). You can check this in Settings > Battery.

4. Bluetooth Connection: Make sure your toothbrush is properly connected via Bluetooth to your iPhone and the connection is stable.

5. Re-pair the Device: If the above doesn't help, try unpairing and pairing the toothbrush again in the Oral-B app.

6. Clear Cache/Data: Sometimes app data can cause issues; uninstalling and reinstalling the Oral-B app might reset any corrupted settings.

If you've already done some of these, let me know which ones, and we can look further into it. It’s also worth noting that some users have reported this as a bug related to the new 3D features, which may require an app update fix soon1 3.

Could you check these and get back to me? I want to make sure we get your scores showing correctly again!

App is up to date

Thanks for letting me know your Oral-B app is up to date. Since the scores aren’t showing after the 3D update, and you’ve updated the app, let's try a few more focused steps:

1. Restart Your iPhone: This can refresh system resources and Bluetooth connections. Simply power it off and back on.

2. Check Bluetooth Permissions: On iOS 18.7, go to Settings > Privacy & Security > Bluetooth, and confirm the Oral-B app has permission enabled.

3. Disable Low Power Mode if Enabled: Low Power Mode can affect Bluetooth performance. Check in Settings > Battery, and toggle off Low Power Mode.

4. Clear the App Cache by Reinstalling: You might have done this, but uninstalling and reinstalling the app can clear residual data that’s causing display issues.

5. Manually Reconnect the Toothbrush: Inside the Oral-B app, try disconnecting and then reconnecting your toothbrush to ensure the 3D update's connection works properly.

6. Check for Firmware Update on the Toothbrush: Sometimes new app features require your brush firmware to be up to date. Usually, the app will prompt if an update is available.

If after these steps the scores still won’t show, it might be related to a known issue where the new 3D tracking feature temporarily disrupts score display. Some users have reported similar experiences and developers are expected to address it in an upcoming patch1 3.

Could you please try these and let me know which steps you’ve already done or if you see any change? I’m here to help get everything back to normal.

No update on toothbrush, closed and reopened app. Will check tomorrow to see if working.

Thanks for the update! Since you’ve checked for a toothbrush firmware update and reopened the app, giving it another day to see if the scores start showing is a good idea. Sometimes the app or toothbrush needs a bit of time to fully sync after major updates.

In the meantime, here are a couple of additional tips to keep in mind for the Oral-B app toothbrush update issues:

1. Power Saving Mode: Double-check that your iPhone isn’t in Low Power Mode, as it can interfere with Bluetooth and app background activity1.

2. Manual Reconnection: If the problem persists tomorrow, try disconnecting and reconnecting the toothbrush within the Oral-B app. Sometimes a fresh Bluetooth link triggers score updates properly9.

3. Firmware Updates: Keep an eye on notifications from the app about firmware updates for your toothbrush. Occasionally, new app features must be matched by brush firmware to function correctly10.

4. Known Bug: There are reports of this being a bug related to the recent 3D update that Oral-B developers are likely working to fix soon2.

If after tomorrow the scores still don’t show, please let me know, and I can guide you through some additional steps or escalation options.

Are you satisfied with the solution I provided so far?

I think it is the known issue but I will double check again tomorrow.

You're right; the issue with scores not showing after the 3D update appears to be a known problem affecting multiple users. Several community posts and support discussions highlight bugs introduced with the new update that Oral-B is likely working on fixing1 7. Some users also report that the 3D Teeth Tracking feature isn’t working perfectly yet8.

Meanwhile, staying on the latest app version, ensuring your iPhone settings (like Bluetooth permissions and power mode) are properly configured, and periodically restarting the app or even the phone are the best interim steps.

If you’d like, I can help you monitor for any official updates or patches from Oral-B and guide you through applying them as soon as they become available.

Are you satisfied with this information for now?

Yes satisfied now.

Hi! It looks like you're interested in satisfaction feedback and reviews for the Oral-B app. Here’s a summary based on current user sentiments:

- Some users find the app easy to use and appreciate the features that help improve their brushing habits, mentioning positive experiences with overall mouth hygiene improvements8 6.

- However, there are quite a few reports about issues, especially related to tracking accuracy and the new 3D features, which some say can be buggy or unreliable at times. Users also noted that updates sometimes introduced problems that negatively impacted their experience1 4.

- Some feedback expressed frustration with the app’s modern redesign, feeling it focuses more on graphics than functionality1.

- Ratings generally hover around the mid to high range, but the presence of negative reviews suggests there is room for improvement2.

If you’re considering the app for tracking and coaching your brushing, many find it helpful once it’s working smoothly, but it can sometimes experience glitches especially after big app updates.

Would you like help with anything specific related to app features or troubleshooting?

No

Hi! It sounds like you're looking for solutions because your Oral-B app isn’t working properly. I’m here to help you get it back on track with your iPhone running iOS 18.7. Let’s go through some key troubleshooting steps together.

1. Ensure the App and iPhone Are Updated: Confirm you have the latest Oral-B app version from the App Store and your iPhone is running the latest iOS updates.

2. Check Bluetooth and Permissions: Make sure Bluetooth is enabled on your iPhone. Also, go to Settings > Privacy & Security > Bluetooth and confirm Oral-B app has permission to use Bluetooth.

3. Power Saving Mode: Verify that Low Power Mode is turned off (Settings > Battery), as power-saving settings can interfere with Bluetooth connections and app functionality.

4. Restart Devices: Close the Oral-B app completely, restart your iPhone, and then reopen the app.

5. Re-pair Your Toothbrush: In the Oral-B app, disconnect your toothbrush and pair it again to reset the connection.

6. App Reinstallation: If you still experience issues, uninstall and reinstall the Oral-B app to clear any corrupted data.

7. Keep Toothbrush Powered: When pairing or using the app, keep your toothbrush powered on so the connection remains stable.
<brIf none of these work, there might be a temporary bug with the current app version, especially relating to new features like 3D position detection. Oral-B support is actively addressing such issues1 5.

If you want, I can guide you through any of these steps in more detail. How does that sound?