[Oral-B] After update to 3D the coverage shows 0% after 100% shoving during brussing, but 0% by pressing stop.

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J
Jens
1 month ago In Oral-B
After update to 3D the coverage shows 0% after 100% shoving during brussing, but 0% by pressing stop.

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Pierre

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1 month ago

Hello! I understand you're seeing 100% brushing coverage during brushing, but once you press stop, it shows 0% coverage in the updated 3D feature of the Oral-B app. Let’s get that sorted out together.

To help me better assist you, could you please tell me:

- Which Oral-B toothbrush model are you using?
- Are you using the latest version of the Oral-B app on your Windows device? (Sometimes even on Windows, the app can have updates through Microsoft Store or app updates.)
- Have you tried restarting both your toothbrush and the app since the update?
- Is your phone or device (Windows PC in this case) going into any power-saving mode during brushing?

In the meantime, here are some step-by-step basics to try:

1. Restart devices: Turn off your toothbrush, close the app, then restart both before trying again.
2. Check app update: Ensure the Oral-B app is updated to the latest version available for your device.
3. Disable power saving: On Windows, make sure power-saving features are off while brushing as this can interrupt connectivity or app functions.
4. Clear app cache or reinstall: If possible, clear the app cache or uninstall and reinstall the Oral-B app, which often resolves glitches after updates.
5. Firmware update: Check inside the app if there’s a firmware update available for your toothbrush as the new app version might require an updated toothbrush software.

If these don’t solve it, it may be related to how the new 3D coverage data is being processed at stop time, which others have reported recently after the update1 3.

Please let me know what you’ve tried so far and your answers to the above so I can guide you better!

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