[Videoshop] When I save my video to my camera roll the audio is not placed in the correct spot!

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Vanessa Guzman
1 year ago In Videoshop
When I save my video to my camera roll the audio is not placed in the correct spot!

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you’re facing an issue with the audio not being in sync with your video when saving it to your camera roll in Videoshop. Let's see if we can get this sorted out for you!

Could you please provide a little more detail? For example:
- Are you editing the audio track within Videoshop before saving it?
- Have you noticed if the audio is out of sync when playing the video within the Videoshop app, or only after saving it to your camera roll?
- Are you using any specific settings while exporting your video?

With more context, I can better assist you in troubleshooting this issue!

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Vanessa Guzman
1 year ago

I am not editing audio. The app shows sound sync but not in the same spot when saved to camera roll

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thanks for the additional details! Since the audio appears to be in sync within the Videoshop app but becomes misaligned after saving it to your camera roll, let’s try a few steps to address this issue:

1. Restart the App: Close Videoshop completely and then reopen it. Sometimes a simple restart can resolve minor glitches.

2. Re-export the Video: Try exporting the video again. When you do so, make sure to check the following:
- Ensure you’re using the latest version of the Videoshop app. If there’s an update available, please download it.
- When exporting, choose standard settings if there are options available.

3. Clear Cache and Data: Check your iPhone storage settings and clear any cache associated with the app. To do this:
- Go to Settings > General > iPhone Storage.
- Find Videoshop and check how much space it is using. If it's a lot, consider deleting and reinstalling the app, which can clear up potential bugs (make sure to back up any important videos before doing this!).

4. Check Audio Settings: Even if you're not editing audio, check if there are any audio settings that might be affecting the export:
- Open Videoshop, go to Settings, and ensure any audio sync options are properly configured.

5. Export with Different Formats (if available): If there’s an option for different file formats during export, try selecting a different one to see if that resolves the issue.

If the problem continues after trying these steps, it might be related to your device’s processing speed or memory at the time of export, or potentially a bug in the app. Let me check further details for you for any known issues related to this situation. One moment, please!

Checking...

It appears that there are users who have faced similar audio sync issues even while exporting from apps like Videoshop. A suggested solution from various forums is to use a different video encoder or processor to correct sync issues. You can run the video through an external application, like HandBrake, which helps with encoding and could fix audio sync problems after exporting1.

Please give these steps a try, and let me know how it goes. Are you satisfied with the solution I provided, or is there anything else you need help with?

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