Hi! Thanks for reaching out. So, if I’m understanding correctly, your World App on your Android 10 phone is not letting you get to the screen where you can enter your Gmail and password to log in. Is that right?

Could you tell me a bit more about what happens exactly when you open the app? For example, are you stuck on a loading screen, or does it just skip straight past the login without showing the input fields?

In the meantime, here are some straightforward steps to try:

1. Close and Restart the App: Fully close the app (make sure it’s not running in the background) and then reopen it.
2. Clear Cache and Data:
- Go to your Android Settings > Apps > Find World App > Storage > Clear Cache and Clear Data.
- This can remove any corrupted temporary files causing loading issues.
3. Restart Your Phone: Sometimes a quick reboot can resolve temporary glitches.
4. Check for App Updates: Make sure you have the latest version of World App from the Google Play Store.
5. Reinstall the App: If none of the above work, uninstall World App and reinstall it fresh from the Play Store. This often resolves bugs and resets login screens.

If you have tried any of these already, let me know which ones so we don’t repeat steps. Also, it can help to check your internet connection or switch between Wi-Fi and mobile data to rule out network problems.

If after this the login page still doesn’t show up, there may be an account or device-specific issue, and I can help guide you through restoring your account or checking for further steps1.

Does that sound like a good place to start? Let me know how it goes!

My Android version is 14 and yes it is not letting me get to the screen where i can enter my Gmail and password to log in it just keep glitching

Thanks for the update! Since you’re on Android 14 and the app is glitching without showing the login screen to enter your Gmail and password, it sounds like the issue might be related to compatibility or a bug specific to that version of Android.

Let’s try some steps targeted to your situation:

1. Force Stop and Clear Cache/Data of World App
- Go to Settings > Apps > World App > Force Stop
- Then Storage > Clear Cache and Clear Data

2. Ensure App is Fully Updated
- Open Google Play Store > My apps & games > Check for World App updates and install if available.

3. Reboot Your Phone
- Sometimes Android 14 devices can have background glitches that rebooting can fix.

4. Try Logging in with Mobile Data Instead of Wi-Fi (or vice versa)
- This can help rule out network-specific issues causing the glitch.

5. Check if Google Account Services are Working
- Since Google sign-in is involved, make sure your Google Play Services apps on the phone are up-to-date, as outdated services can cause login problems in apps that rely on Google sign-in.

6. Reinstall World App Entirely
- Uninstall the app, reboot your phone again, then reinstall fresh from Play Store.

If after these steps the login screen still won’t appear and the app keeps glitching, it may be a known bug impacting Android 14 users. I found some app users on forums talking about login issues on newer Android versions, so it may require a fix from the app developers soon1 10.

Meanwhile, you might want to check if you can access your World account through another device or via a desktop web portal, if available, as a workaround.

Let me know what steps you’ve tried so far or if you want me to guide you through any of these in detail! Are you satisfied with the solution I provided?