[EMMO] Duplication of my moods

F
flora
6 months ago In EMMO
duplication of my moods

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Hi there! I understand you're experiencing an issue with mood duplication in the EMMO app on your iPhone. To help you better, could you please clarify a bit more? For example:
- Are the moods duplicating when you add them, or do they appear duplicated after some time?
- Is the duplication happening with all moods or just certain entries?
- Have you noticed any other related problems, like timestamps being off or combined entries?

This info will help me guide you through the right steps to fix it. Looking forward to your reply!

F
flora
6 months ago

no, moods duplicate with time

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Thanks for clarifying that your moods are duplicating with time in the EMMO app on your iPhone. This issue with duplicated mood entries appearing over time has been observed by some users, possibly related to the app combining or syncing mood entries incorrectly.

Let’s try a few steps to address this:

1. Check for App Updates:
Make sure your EMMO app is updated to the latest version from the App Store. Updates often fix bugs related to syncing or data duplication.

2. Restart the App:
Close the EMMO app completely (swipe it away from the app switcher), then reopen it. This can refresh the data and sometimes resolve temporary glitches.

3. Check Time & Date Settings:
Since duplication happens with time, check your iPhone’s Date & Time settings:
- Go to Settings > General > Date & Time.
- Make sure Set Automatically is turned on.
Incorrect time might cause the app to duplicate moods due to syncing errors.

4. Clear Cache / Data (if available):
The EMMO app doesn’t have a clear cache button in iOS generally, but if it has a “Clear Cache” or similar option inside the app’s settings, give it a try. This can remove corrupted temporary files causing duplication.

5. Reinstall the App:
Back up any important data if the app doesn’t sync to the cloud, then uninstall and reinstall the app. This often resolves data corruption issues.

6. Check for Syncing Conflicts:
If you use EMMO on multiple devices or have syncing enabled (via iCloud or other), verify that all devices show consistent time settings and that you are logged into the same account. Sync conflicts can cause mood entries to duplicate.

If none of these steps fix the issue, it may be a known bug reported by users where moods combine or duplicate randomly over time1 2. If so, I can assist you with contacting EMMO support or checking their latest updates related to this.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided?

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