Hi there! I see you're having trouble with the myAIE Student App not loading. Let's get that sorted out for you. To help me understand better, can you tell me a bit more? For example:

- Are you trying to access the app on your Windows device via a browser or an installed app?
- Do you see any error messages or a blank screen?
- When did this issue start?
- Have you tried any steps already, like refreshing the page or restarting your device?

Once I have a better picture, I can guide you through the best steps to fix it. Looking forward to your reply!

ive tried to access on my phone and pc it just says please wait

Thanks for sharing that you see the "please wait" message on both your phone and PC. That helps pinpoint this as a loading or connectivity-related hang.

Let's try these steps to resolve the issue:

1. Check Internet Connection: Make sure both your phone and PC have stable internet access. Try loading other websites or apps to confirm connectivity.

2. Clear Browser Cache (on PC): Since you are using a WebKit browser on Windows 10, clearing the cache could help:
- Open the browser settings.
- Find the option for clearing browsing data/history.
- Clear cached images and files (you can keep other data if preferred).
- Restart the browser and try the app again.

3. Restart Devices: Restart both your phone and PC to clear any temporary glitches.

4. Try Another Browser: On PC, if you are using a WebKit-based browser, test the app on another browser like Chrome or Edge to see if the issue persists.

5. Update the App (on Phone): If you are using an installed app version on your phone, ensure it is updated to the latest version. If possible, uninstall and reinstall the app.

6. Check for Service Outages: Sometimes, the app’s servers might be down or under maintenance. You can check any announcements or status updates from myAIE.

If after these steps you still see "please wait," it could be an internal app issue. In that case, I recommend contacting our support team at [email protected] with details about your devices and the problem for deeper investigation.

Let me know if you want me to guide you through any of these steps! Are you satisfied with this approach so far?