Hi! I see your Easy Line Remote app finds your Kirkland KS-10 hearing aids but won’t complete the pairing. Let’s get this sorted out.

Just to clarify a couple things before we proceed:
- Are you using an Android device with OS 10?
- Have you already paired these hearing aids to the app before or is this your first time trying to pair?
- When you say “will not pair,” do you get any specific error messages or does it just stay stuck trying to connect?
- Have you checked if Bluetooth on your phone is turned on and that location permission is enabled for the app?

Once I have these details, I can guide you step-by-step through some troubleshooting. For now, here’s a basic process that usually helps with KS-10 pairing issues on Android:

1. Remove Previous Pairings
- Go to your phone’s Bluetooth settings.
- Look for any entries named something like “KS 10 L” and “KS 10 R” (these represent the left and right hearing aids).
- Delete or “Forget” these devices to clear old pairings.

2. Restart Your Phone
- Sometimes a quick reboot helps clear any Bluetooth cache or glitches.

3. Reinstall the Easy Line Remote App
- Uninstall the app completely.
- Re-download it from the Google Play Store to ensure you have the latest version.

4. Check App Permissions & Settings
- Open your phone’s Settings → Apps → Easy Line Remote → Permissions.
- Make sure Bluetooth and Location permissions are allowed since the app needs both to discover and pair devices.
- Enable Location services on your phone (required on Android for Bluetooth scanning).

5. Pairing Process in the App
- Open Easy Line Remote.
- Tap the menu (three lines in top-right) → My Hearing Aids → Add New or Pair Device.
- Follow the instructions to scan and select your hearing aids.
- Keep the hearing aids close and make sure they’re awake (not turned off).

If you still can’t pair at this stage, there may be an issue with the hearing aids’ Bluetooth module or the app compatibility. Also, some users have reported that their hearing aids must be close to the phone and not connected to any other device during pairing.

Please let me know how these steps go and if you see any specific error messages or behaviors. We can then dive deeper if needed!

(Reference on common steps to resolve pairing issues: 1 2 5)

Are you satisfied with these initial steps, or shall we continue troubleshooting?