Hello! I understand that when you press the mute button on your TV, the Easy Line TV Connector does not mute the sound in your hearing aids, right? I'd like to get a bit more detail to help you better.

Does the TV Connector usually stream sound properly to your hearing aids when unmuted? Also, does the mute button on the TV itself mute the TV speakers' sound as expected? Have you tried muting directly through the Easy Line Remote app or through the hearing aids themselves as another method to mute the sound?

In the meantime, here’s a basic step-by-step guide to troubleshoot this mute issue:

1. Confirm Connection: Make sure your Easy Line TV Connector is properly connected and paired with your hearing aids. If it's connected but audio streaming works only partially (like volume but mute not functioning), restarting the TV Connector and your hearing aids can refresh the connection.

2. Use Easy Line Remote App: Try muting the sound via the Easy Line Remote app instead of the TV mute button. The app often provides direct control over streaming volume and mute.

3. Re-Pair Devices: Sometimes Bluetooth connections can glitch. Unpair the TV Connector from your hearing aids and then pair it again. This can reset any syncing issues between mute commands and your hearing aids.

4. Check Device Compatibility and Updates: Ensure your hearing aids and the Easy Line Remote app are both updated to their latest versions, as compatibility might affect control features like mute.

5. Inspect TV Settings: Verify if the TV’s mute function only affects the TV’s built-in speakers and not the line-out or Bluetooth audio that the TV Connector uses. Some TVs send audio continuously to external devices regardless of the mute button.

If after trying these steps, the mute still doesn’t work through the TV button, it might be a limitation of how the mute function interacts with the Easy Line TV Connector. In such cases, muting through the app or hearing aids yourself may be the workaround.

Would you please try these and let me know what happens? If you can also share your hearing aid model or app version, that would be helpful to tailor the advice further.

Are you satisfied with this plan so far?