Hi there! Sorry to hear the Brighton & Hove Buses app is giving you trouble with logging in and using mobile tickets. Let’s see if we can get you back on track.

Could you tell me a bit more about what happens when you try to log in? For example, do you get an error message, or does it just keep loading? Also, have you tried any steps so far like resetting your password or reinstalling the app?

In the meantime, here are some quick things to try that often resolve app login and ticket issues on iOS:

1. Check for app updates: Go to the App Store on your iPhone and make sure the Brighton & Hove Buses app is updated to the latest version.
2. Restart the app: Close the app completely by swiping it away from the app switcher and then reopen it.
3. Restart your iPhone: Sometimes a simple reboot clears temporary glitches.
4. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.
5. Try resetting your password: If you haven’t tried this yet, use the "Forgot Password" feature in the app or on the website. Check your email inbox (and spam folder) for the password reset email.
6. Reinstall the app: Delete the app and reinstall it from the App Store. This can fix corrupted app data.

If you’ve already done these, there might be a temporary server issue or something on our side that requires escalation. I’m here to help troubleshoot further once I know what you’ve attempted and the error details from your side.

Also, just so you know, some other users have faced similar login and ticket purchase issues recently, so it might relate to ongoing service updates or outages that we can check on1 3.

Could you please share the exact issue you see when trying to log in or buy tickets? That’ll help me guide you better.

Are you satisfied with the information I’ve shared so far?