Hi there! I understand you're having trouble with the "Mon certificat de vie" app not working. To help you better, could you please share a bit more? For example:
- Are you getting an error message when you try to use the app?
- Is the app not opening at all, or does it crash during a certain step?
- Are you using the app on your phone or through a browser on your Windows 10 PC?

Meanwhile, here are some general troubleshooting steps you can try that often fix common app issues:

1. Close the app completely, then reopen it.
2. Restart your device to refresh system settings.
3. If you have the app on your phone, try uninstalling it and reinstalling from the official store.
4. Make sure your internet connection is stable, as the app needs it to verify your data.
5. Check if there are any updates available for the app and install them.

If you’re still having trouble, sometimes the biometric recognition feature or certain validations might not work right away, especially if there are particular regional restrictions or if the app’s servers are busy. In those cases, using the traditional PDF form and submitting it by mail or through your personal space on the retirement site can be an alternative1 4.

Could you try those steps and let me know what happens? That way, I can guide you further!

the app does not work right away "echec de la demarche, completer le formulaire papier. I tried the traditional PDF Form (no problems with telecharging ) but am unable to send back the completed form

Thank you for sharing these details. I see you're encountering the error message "échec de la démarche, compléter le formulaire papier" when using the Mon certificat de vie app, and although you have downloaded the traditional PDF form successfully, you are unable to send it back after filling it out.

This situation is quite common for users submitting from abroad or when the app cannot validate the certificate because it requires a QR code on the official letter you received. Here’s how we can move forward step-by-step:

1. Confirm QR Code Presence:
The app only accepts submissions if your certificate letter includes a QR code. If your letter doesn’t have one, the app won’t process the submission and asks for the paper form instead.

2. Sending Back the Paper Form:
Since you have the PDF and completed it, the usual way to return it is either by:
- Sending it by postal mail to the address indicated on the form or the official letter.

- Uploading the scanned form in your personal space on the official retirement website (if available in your region). You might need to log into your account to do this.

3. If Unable to Send Electronically:
If you have trouble uploading the form on the website, please check:
- Your internet connection and try using a different browser or device.
- Whether the site requires specific formats (PDF, max file size).
- Clearing your browser cache or using private/incognito mode.

4. Contacting Assistance:
If after all this you still can’t submit the form electronically or by mail, there is a dedicated phone support service to help with certificate issues. For French retirees abroad, the consular services or the Assurance Retraite helpline at 09 74 75 76 99 can provide guidance and may even assist with form submissiondifficultés pour soumettre un certificat de vie depuis l'étranger Certificat d'existence : qui contacter en cas de difficultés.

Could you tell me:
- Do you have a QR code on your official certificate letter?
- Have you tried uploading the form via a retirement website personal account?
- Or are you specifically trying to send it back via email and facing issues?

This will help me guide you better for your particular case.

this is very helpful, thanks, the certificat de vie PDF letter has a QR Code, I have tried uploading the form vai a retirement website - does not workI have not tried to send it back cvia email, there is no mail address and I believe it is not permitted

Thanks for your update! Since your certificate letter does have a QR code but uploading the completed form on the retirement website still doesn’t work, and sending it by email is not an option, here are a few tailored suggestions for you:

1. Double-check File Format and Size:
Make sure your scanned form is saved as a PDF (preferred) and that its file size does not exceed the website’s allowed limit. Some sites restrict uploads to a certain size, so if your scan is very large, try reducing its resolution before uploading again.

2. Try Different Browsers or Devices:
Sometimes certain browsers may have compatibility problems. If you’re using Edge or Chrome on Windows 10, try switching to Firefox or using Incognito/Private mode to bypass cache issues.

3. Clear Browser Cache or Cookies:
Clearing cache often resolves hidden issues with file uploads on websites. On Windows 10, you can do this via browser settings under Privacy & Security.

4. Check for Notifications or Messages on Your Account:
Log into your personal retirement account and verify if there are any alerts or instructions specific to your dossier that could affect form submission.

5. Contact Retirement Services Support for Direct Help:
Since this upload issue is persistent, the best next step is to contact your retirement institution’s helpdesk directly by phone or official contact form. For French pensioners abroad, the Assurance Retraite line (09 74 75 76 99) or your local consulate can assist with technical submission problems and offer alternatives2 5.

6. If the QR code validation via the app is failing:
This may be a server-side issue or app bug, which they are aware of and working on. Staying patient and using the paper form method meanwhile is recommended3 7.

Would you like me to help you locate the correct phone number or contact form for your region? Also, if you want, I can guide you through clearing cache or scanning your form for a smaller file size.

Are you satisfied with the solution I provided so far?

thank you so much, I have tried to locate service by phone (+33 977 747576 99, that's what they say on their website), and get the answer, number does not exist

Thank you for letting me know about the phone number issue. It seems the number you have, +33 977 747576 99, is incorrect or does not exist as a valid contact for the Mon certificat de vie support. From the information gathered, the official and correct phone number to reach assistance for certificate of life issues from abroad is:

+33 9 74 75 76 99

This number is accessible Monday to Friday from 8 a.m. to 5 p.m. French time. The prefix is important here: it’s +33 9, not 977; this is a non-geographic number in France used for service hotlines. You may want to double-check that you are dialing exactly this number.

Also, many official French resources and consulates list this number for assistance related to certificate of life matters from abroad2 5.

If you still face difficulties reaching them by phone, here are two more tips:

1. Try calling during French office hours to ensure availability.
2. Contact your local French consulate or embassy, which often helps with these pension certificate issues and can direct you to the right local or international support.

Would you like help finding the contact details for the closest French consulate or embassy near you? Also, if you want, I can guide you on other ways to submit your certificate or escalate the matter.

Please let me know if this helps or what you’d like to try next! Are you satisfied with the solution I provided so far?

apparently i tried the wrong number, thank you so much for help !

Quelles sont les solutions si le numéro de téléphone d'un service est invalide ?

That’s a great question! If you find that the phone number provided for a service like the certificat de vie support is invalid, here are some practical solutions you can try:

1. Verify the Number Carefully:
Double-check the digits, country code, and spacing. Official French service numbers often start with +33 (France’s country code), followed by a 9 for non-geographic service lines. For instance, the correct number for certificat de vie assistance is +33 9 74 75 76 99.

2. Look for Alternate Contact Methods:
Most services offer alternative ways to get help, such as:
- Contact forms or chat support on their official website.
- Email support (if permitted).
- Personal space or customer account portals on their site where you can submit inquiries or upload documents.

3. Check Official Websites and Embassy/Consulate Resources:
Sometimes local French consulates or embassies provide dedicated support lines or assistance for retirees abroad, including help with certificat de vie issues6 9.

4. Try Calling During Official Hours:
Many helplines are available only during specific hours (e.g., Monday to Friday, 8 a.m. to 5 p.m. French time). Calling outside these times may give a busy signal or no answer.

5. Clear Browser Cache / Use Different Browsers:
If your issue is online and the site refers you to call a number that doesn’t work, refreshing your browser or trying a different device might reveal updated contact info on the website.

6. Visit or Contact Your Local French Consulate or Embassy:
When phone and online options fail, visiting or reaching out to your nearest French diplomatic mission is usually effective, as they handle retirement certification and related administrative issues locally.

7. Use Dedicated Online Services:
The French social security and retirement sites allow you to transmit your certificat de vie digitally via your personal account on their platform, which is often faster and bypasses phone support1.

If you need, I can help you find the correct contact details or guide you through alternative steps to submit your certificat de vie. Let me know!

Are you satisfied with this explanation?

Is there an address where to send back the completed paper PDF form and is it permitted

Yes, you can send back the completed paper PDF form by postal mail if you cannot submit it online. It is permitted and a recommended alternative.

The correct postal address to send your completed certificat de vie form to the French retirement service is:

Centre de traitement retraite à l’étranger
CS 13 999 Esvres
37 321 TOURS Cedex 9
FRANCE

Make sure to include any supporting documents or official letters that came with your certificate if requested. Sending by mail helps ensure your certificate reaches the retirement administration if the online system isn’t working for you3.

If you want, I can guide you on preparing your mail or checking other follow-ups.

Are you satisfied with this solution?

it is the best solution for me, thanks again an bye bye

Hi! You’re asking about the advantages of the "Mon certificat de vie" application, especially for retirees living abroad. Here’s a summary of the main benefits it offers:

1. Simplicity: You no longer need to physically go to a consulate or local administration to get your certificat de vie (proof of life) validated. The app simplifies this process, making it accessible from wherever you are.

2. Speed: Submitting your certificat de vie takes just a few minutes via the app, and the data is transmitted instantly to the retirement organizations. This makes the whole process much faster compared to traditional paper handling.

3. Security: The app integrates biometric recognition technology to securely verify your identity, ensuring that the submission is safe and reliable.

Overall, "Mon certificat de vie" offers a more convenient, quicker, and secure way for expatriate retirees to validate their life certificates without travel or paperwork hassles1.

If you want, I can guide you through using the app or help with any specific questions about it. Are you satisfied with this explanation?

Quelles sont les solutions si le numéro de téléphone d'un service est invalide ?

When the phone number of a service for the certificat de vie is invalid, there are several solutions you can try to get assistance:

1. Verify the Number Carefully:
Double-check the phone number digits and country code. For French retirement services, the correct helpline number is usually +33 9 74 75 76 99. Sometimes the misleading numbers arise from typos or incorrect formatting7.

2. Use Alternate Contact Methods:
Look for other ways to contact the service, such as:
- Online contact forms or chat support on official websites.
- Your personal account space on the retirement platform to send messages or documents digitally.
- Email support, if available.

3. Reach Out to Your Local French Consulate or Embassy:
French diplomatic missions abroad often assist with certificat de vie matters and provide up-to-date contact information and support for retirees living outside France10.

4. Call During Official Hours:
Many helplines operate Monday to Friday, roughly 8 a.m. to 5 p.m. French time. Calling outside these hours may result in no answer or a busy signal8.

5. Check Official Websites for Updates or Notices:
Sometimes websites post updated contact info or alternative solutions if there are technical or organizational problems with phone support1.

6. Use Online Digital Services:
The French retirement system encourages submitting your certificat de vie via secure online platforms which bypass the need for phone contact altogether3.

If you want, I can help you find the updated contact details or guide you through online submission steps for your certificat de vie. Let me know!

Are you satisfied with this solution?

Existe-t-il un email pour signaler un problème de contact ?

Yes, if you need to report a problem with the "Mon certificat de vie" app, you can contact the support team by email at:
[email protected]

This is the official email address provided for signaling malfunctions or issues with the app itself2.

If your issue relates to difficulties submitting your certificat de vie or other administrative questions, you might also consider using your personal retirement account on the official retirement website, where you can send messages or upload documents securely1.

Would you like help drafting an email to support or guidance on what details to include?

Are you satisfied with this information?

my personal account is blocked due to technical reasons and they say I should contact +33974757699 (you also told me to use the number) for assistance but it says the number does not exist

Thank you for sharing the details about your personal account being blocked and the phone number +33 9 74 75 76 99 not working despite it being the recommended contact.

Here's how we can proceed to help you:

1. Verify the Phone Number Format:
The correct number for retirement assistance related to certificat de vie is 09 74 75 76 99 (French local number) often dialed internationally as +33 9 74 75 76 99. Make sure you are dialing exactly this number without extra digits or spaces. Also, calls are accepted Monday to Friday, 8 a.m. to 5 p.m. French time.

2. If the Number Still Doesn’t Work:
This can happen due to regional telecom restrictions or temporary outages. In that case, you can:
- Try calling from a different phone line or via VoIP apps that allow international French numbers.
- Contact your local French consulate or embassy for direct support on retirement certification and account issues. Consulates can often intervene or provide alternative numbers.
- Use online support tools on the official retirement websites’ “Help” or “Contact” sections to submit your issue via a form.

3. Report Account Blocking Using Official Online Resources:
Visit the official Assurance Retraite site’s transmission page here where you can sometimes access help or messaging services via your personal space. There may be options for blocked accounts or certificate transmission troubles.

4. Alternative Contact:
You can contact the support email for the certificat de vie app (if related to app issues) at [email protected] but for account blocking issues on the retirement platform, the phone or consulate remains the best option.

5. Last Resort:
If none of the above work, visiting your local French consulate in person can help to expedite unlocking your personal account or submitting your certificat de vie by alternative methods.

Would you like me to help you find the contact details of the nearest French consulate or embassy in your area? Or guide you through submitting a help request from the official website?

Are you satisfied with this approach so far?

if you could guide me through submitting a help request from the web

I'd be happy to guide you through submitting a help request for the "Mon Certificat de Vie" application via the web. Here’s a clear step-by-step process you can follow on the official retirement site:

1. Access your personal account on the official Assurance Retraite website at:
https://www.lassuranceretraite.fr

2. Log in with your credentials. This is normally your social security number and associated password.

3. Navigate to the section titled "Transmettre mon certificat de vie" or the help/support section within your personal space. Here you should find options to:
- Upload your certificat de vie form
- Submit a help request or contact support related to submission issues.

4. If your account is blocked and prevents login, look for a “Contact” or “Assistance” link on the homepage or login page of the site. This often leads to:
- A contact form where you can describe your problem, including issues with your account or the app
- Alternate phone numbers or email addresses for technical support

5. When filling out the form or describing your problem, be sure to include:
- Your full name
- Social security number or personal ID (if safe and required)
- A clear description of your issue (e.g., account blocked, app error message)
- Any error codes or messages you see
- Your preferred contact information for follow-up

6. Submit the request and wait for a reply from support. They typically respond by email or phone.

If you want, I can help you draft the message or assist you step by step while you fill the form. Also, remember the official phone support line for certificate of life issues is reachable Monday to Friday from 8 a.m. to 5 p.m. French time at:
+33 9 74 75 76 99de.ambafrance.org/Certificat-d-existence-qui-contacter-en-cas-de-difficultes.

Would you like me to guide you through any particular step now?

Are you satisfied with this guidance?

I will try this, thank you!

The "Mon certificat de vie" application from France is a free mobile app available on both Google Play and the App Store. It allows retirees living in France or abroad to validate their certificat de vie (proof of life) quickly and securely without having to travel physically.

With the app, you can scan the QR code on your official certificate letter using your smartphone's camera or, if your phone doesn't support it, by downloading a QR code reader app. The app uses biometric recognition to verify your identity, making the process fast and secure. It also provides a yearly tutorial to guide you through the steps before submitting your certificate online.

This digital process saves time, simplifies validation, and is recognized by French retirement organizations, letting you avoid paper forms and postal delays.

You can find the app here:
- Google Play - Mon certificat de vie
- App Store - Mon certificat de vie

For more information and to access a tutorial on installing and using the app, visit:
Mon certificat de vie - Installation and tutorial

If you’d like, I can help guide you through the installation and use of the app step-by-step. Are you satisfied with this explanation?