Hello! I see you're having trouble passing the face recognition step for Mon certificat de vie. Let's work through this together. To better assist you, could you tell me a bit more about what happens exactly? For example, do you get an error message, does the camera fail to detect your face, or does it simply reject the recognition?

Meanwhile, some common issues often relate to lighting, background, and camera function. Here is a step-by-step guide we can try:

1. Check your environment lighting: Make sure you are in a well-lit area but avoid harsh backlighting. A plain, preferably white background works best.

2. Verify your webcam functionality: Since you’re using Windows 10 on a WebKit browser, open your camera app separately to confirm the camera works properly and is not blocked by another app.

3. Positioning yourself correctly: Hold your face centered in the webcam frame, looking straight ahead. Avoid hats, glasses, or anything that might obscure your face.

4. Camera privacy settings: On Windows, check that apps have permission to use the camera. Go to Settings > Privacy & Security > Camera, and ensure access is enabled for your browser.

If you’ve tried these already, or it still fails, please share the exact error message you see or describe what happens after the face recognition step. That way, I can offer more specific suggestions or next steps.

Are you able to try these and let me know what happens?

i don't get any error message. the App just doesn't go from step one to step two

Thanks for letting me know that you don’t see any error message and the app just stays stuck on the first step. That helps narrow things down.

Since the face recognition step doesn’t advance to the next stage, it may be related to the camera feed not being properly received or the app not detecting any input at all. Let’s go through a few targeted checks:

1. Refresh the browser page and try again. Sometimes this alone can resolve temporary glitches.

2. Clear your browser cache: Go to your browser settings and clear the cached files, then reload the app. Cached data can occasionally interfere with processes like face recognition.

3. Check camera permissions again: Even if you checked before, double-check that your WebKit-based browser has permission to access the camera on Windows 10:
- Open Settings > Privacy & Security > Camera.
- Confirm both “Allow apps to access your camera” and “Allow desktop apps to access your camera” are turned on.
- Also, verify your browser is allowed under the list of apps.

4. Try using a different browser if possible, such as Microsoft Edge or Chrome, to see if it behaves differently.

5. Disable any VPN or firewall temporarily, as these can sometimes block parts of the app communication.

If after these steps it is still stuck, the issue might be on the server side or with the app itself. In that case, I would recommend contacting Mon certificat de vie support directly via their email: [email protected]. Provide them with details about your device, browser, and what troubleshooting you’ve done so far.

Would you like me to guide you through these steps one at a time? Or have you already tried some of these?

can I use the app on my computer instead of my phone?

Great question! The "Mon certificat de vie" application is designed primarily as a mobile app for smartphones, available on platforms like the Apple App Store and Google Play. There isn’t an official computer or desktop version of the app currently available for Windows or other computer operating systems.

That said, since you’re using a Windows 10 PC with a WebKit browser, you can access the relevant service via the web interface if one is provided by Mon certificat de vie. Some services allow web-based alternatives, but the face recognition feature tends to be optimized for mobile devices with their built-in cameras and sensors.

If you want to try the app functionality on your computer, one option would be to use an Android emulator (software that mimics a mobile device on your PC) to run the mobile app. This can be a bit technical and may not work perfectly for biometric features like face recognition.

To summarize:
- The official app is made for smartphones.
- There’s no dedicated PC app version.
- Web access may be possible if the service offers it online.
- Using an emulator on your PC is an advanced workaround but not guaranteed.

If using your phone is difficult, please let me know; I can help troubleshoot further or explore alternatives. Does that help clarify? Would you like guidance on any of those options?

Here is the app on the Apple App Store for reference and the Google Play version.

still cannot make the face recognition work. I give up and will use the paper certificate instead

I understand your decision to switch to the paper certificate if the face recognition feature is still not working—that's completely reasonable. Sometimes, despite best efforts, biometric technology can present challenges, especially for diverse users or varying device conditions.

If you do want to revisit digital options in the future, some common reasons face recognition can fail include differences in your current appearance compared to verification photos (e.g., wearing glasses if your original ID photo didn't or vice versa), lighting conditions, or smartphone compatibility issues2.

Continuing with the paper certificate is a perfectly valid option, and it ensures your certification process moves forward without delays.

If you change your mind or need assistance later, don’t hesitate to reach out. I’m here to help! Are you satisfied with this explanation, or is there anything else you’d like to discuss?