Hi! Thanks for reaching out about the check-in issue with the Hertz app on your iPhone. To help me assist you better—when you tap the check-in button and see the blank screen, does the app freeze completely, or does it just show a blank white screen? Also, are you using the latest version of the Hertz app?

Meanwhile, here’s a step-by-step you can try to address the blank screen issue:

1. Update the App: Please check the App Store to confirm you have the latest version of the Hertz app installed. Sometimes older versions can have bugs causing screens to not load properly.

2. Force Close and Restart: Double-click your iPhone’s Home button or swipe up from the bottom (depending on your model) to bring up the app switcher. Swipe the Hertz app off the screen to force close it. Then reopen the app and try the check-in again.

3. Check Internet Connection: Make sure you have a stable internet connection, preferably Wi-Fi or a strong cellular signal.

4. Clear Cache: In the iOS app context, this usually means uninstalling the app and reinstalling it to clear any corrupted data that might cause blank screens.

5. Restart Your iPhone: Sometimes a simple reboot can fix app glitches.

If you’ve already tried these, let me know, and we can explore more advanced steps like checking for account issues or potentially app-side bugs.

Are you able to try these and tell me how it goes?

Can’t check in. After selecting my rental I press the check in button, then it goes to a blank screen

Thanks for letting me know you’re still seeing that blank screen after tapping the check-in button. I want to help you get this sorted quickly.

Since it looks like the basic app interaction leads to this blank screen, let's try a focused approach:

1. Update Your Hertz App: Please double-check the App Store to ensure your Hertz app is the latest version. Updates often fix bugs like this, especially with EV, SUV, and Van check-ins.

2. Force Close and Restart the App: Since you might have already tried this, just in case - swipe up from the bottom of your screen and remove the Hertz app from the app switcher, then open it again and try the check-in.

3. Reinstall the App: Sometimes corrupted data causes screens not to load. To clear this, delete the app and reinstall it fresh from the App Store.

4. Try Checking In as a Guest: If you're signed into your account, try logging out and using “Continue as Guest” to enter your reservation details and check in. There have been reports that sometimes account-related issues cause the screen to fail to load properly.

5. Check Your Network: Make sure you’re on a strong Wi-Fi or cellular data connection. If you’re on Wi-Fi, try switching to cellular or another network to rule out connectivity causing the blank screen.

6. Use a Different Device or Browser (Temporarily): If possible, try using the Hertz website on Safari or another device to complete check-in, which can help isolate whether the issue is app-specific.

If none of these steps solve the problem, it may be something on Hertz’s backend affecting the app’s check-in process. In that case, contacting Hertz customer support directly can speed things up. You can reach them via the Hertz customer support form at https://www.hertz.com/rentacar/misc/index.jsp?targetPage=CustomerSupportForm.jsp or email [email protected].

Would you like me to walk you through any of these steps now? Or if you already tried some, please tell me exactly which ones so I can suggest the best next move.

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