Hi! I see you're having trouble downloading books with the Libby app on your Android device. I'd love to help get that sorted out for you. Could you tell me if you're seeing any error messages when you try to download, or does the download simply not start or complete?

In the meantime, here’s a simple set of steps we can try to fix download issues in Libby:

1. Close the Libby app completely. If you’re using the browser version, close your browser.
2. Restart your Android device (this can clear temporary glitches).
3. Open Libby again, then try removing your library cards from the app—don’t worry, your loans and holds will still be saved.
4. Add your library cards back into Libby.
5. Now try downloading a book again.

This process helps refresh your connection with the library servers and clear cached data that might block downloads1.

Also, make sure your internet connection is stable and that you have enough storage space on your device for downloads.

Could you let me know what happens after trying these steps? That way I can guide you further if needed! Are you comfortable trying these first?

Libby tellig me it has a problem with samsung galaxy tab 2, smt712

Thanks for letting me know you're seeing a specific problem with Libby on your Samsung Galaxy Tab 2 (model SMT-712). That helps narrow it down! Could you share if the issue is that the app won’t open, won’t download books, or maybe crashes during use? Any error messages you see would be helpful too.

From what I understand, this particular device is an older model, which might cause some compatibility issues with the newer versions of the Libby app. Here are some tailored troubleshooting steps you can try:

1. Update Your Device and App: Make sure your Android OS is updated as much as possible (I see you have Android 10, which is quite recent)—sometimes older devices can have issues with new apps. Also, check if you’re running the latest version of Libby in the Google Play Store.

2. Clear App Cache and Data: Go to Settings > Apps > Libby > Storage, then tap “Clear cache” and “Clear data.” This resets temporary data that might block downloads.

3. Restart Your Device: After clearing, restart your Tab 2 to refresh system processes.

4. Check for Conflicting Apps: Some password manager or accessibility apps can interfere with Libby’s operation, according to common issues on Android devices. Try disabling those temporarily.

5. Reset Libby Inside the App: If your app opens, go to Settings > “Get Some Help” > “Reset Libby” or “Reset Everything.” You can then recover your loans and holds by logging back in.

If these steps still don’t work, it might be a device-specific limitation. In that case, you might consider using Libby on a different device or via the web version in your browser, which sometimes works better on older tablets.

Would you be able to try these steps and tell me if any error messages appear or if anything changes? That way I can assist you further or suggest another route!

Here is a helpful link to Libby troubleshooting that matches some of these steps: https://help.libbyapp.com/categories/troubleshooting.htm

Are you ready to try these out?