Hi there! I understand you're trying to place a book on hold in the Libby app, and despite having two available hold slots, it says you've maxed out your holds. Let's see if we can figure out what's going on.

To start, could you tell me if you currently have any active holds or loans on your account? Sometimes, holds and loans combined can reach the library's maximum allowed items, even if it looks like you have available slots separately.

Also, do you know your library's exact hold limit? Some libraries have different rules or lower limits that might not be obvious in the app.

In the meantime, here are some steps that might help:

1. Check your existing holds and loans: Open the Libby app on your Mac, go to your Shelf, and tap on Holds and Loans to see what is currently active. Sometimes expired or stuck holds can cause issues.

2. Suspend or cancel holds you no longer need: If any holds are no longer wanted or if there are suspended holds (which don't count against the limit), managing these might free up slots.

3. Restart the app or your device: Occasionally, syncing glitches occur. Try quitting the app, restarting your Mac, and then relaunching Libby.

4. Verify your library card details: Make sure your library card is correctly entered and current, as errors here can affect limits.

5. Check your position in the holds queue: If the app thinks you have reached your hold limit, it may include active holds even if some are not immediately visible or if wait times overlap.

If after these you still see the same message, it's possible there is a glitch or a library-specific restriction that isn't reflected clearly in the app.

Would you mind checking these and letting me know what you find? We can dig deeper based on what you see.

I’m allowed 25 holds and 25 loans. I have 4 loans and 23 holds. I tried everything you listed above.

Thanks for the details—that really helps clarify the situation.

You mentioned you have 4 loans and 23 holds, and your library allows up to 25 holds and 25 loans. Given that holds and loans are counted separately, your current count shouldn't block you from placing another hold.

However, there's important context regarding recent changes to Libby’s hold limits that might be affecting you. Several libraries have either lowered hold limits or set specific caps independent of previous maximums. For example:
- Some libraries have reduced holds from 25 or 30 down to around 15 or 20 per cardholder due to funding and resource constraints.
- These updated limits might not be reflected immediately in your app or account settings.

Because you’re seeing an error despite apparently being under the limit, it’s likely your library has updated their policies. To confirm, you could:
1. Check the exact hold/loan limits for your specific library card within Libby: Go to Menu > Manage Cards > Select your library card. The app should display the current limits.
2. Verify with your library’s website or directly with library staff: They can confirm if there have been recent changes to hold limits that supersede previously stated numbers.
3. Consider that Libby may count certain pending or expired holds in your total: Sometimes holds awaiting fulfillment or in a suspended state still count toward your limit.

If you find that the library has lowered limits, that would explain the “maxed out” message.

If the limits appear correct in your app and no recent policy changes, please let me know. Then we can try some advanced troubleshooting or I can escalate to Libby support for further diagnostics.

Here’s a helpful link from Libby Help discussing borrowing and hold limits where you can check current official guidelines:
Libby Help - Borrowing Limits 2

Would you like me to guide you through verifying the limits in the app or reach out to your library on your behalf?

The hold limit is still the same when reviewing the card. It shows 25 holds as allowable.

Thanks for your patience—this is an interesting point you raised. The reason your Libby app card might show a hold limit of 25 despite recent hold limit updates can come down to how the app and library systems sync and display information.

From what I gathered, the official hold limits are set by your library system, not by Libby itself. When a library changes their hold limits—for example, lowering them from 25 to 15 or even 10—sometimes the app still shows the previous limit of 25 until the library updates their configuration in OverDrive/Libby’s backend6. The displayed limit on your card might not immediately reflect recent changes made by the library.

Additionally, some libraries have been reducing hold limits to manage demand better and speed up wait times. There have been announcements from multiple libraries and Libby itself about reducing hold limits from 25 (or 30) down to 15 or even 10 holds per user to make titles more accessible3 7 10.

This means you might see a discrepancy where your card reports a higher limit, but the system enforces a lower actual limit behind the scenes, resulting in the "maxed out" message when placing a hold.

To verify this definitively, I recommend contacting your library’s customer service or help desk directly and asking them if they recently changed hold limits on their OverDrive/Libby account. They have the final say in how many holds you can place, regardless of what the app shows.

Meanwhile, consider reviewing if any suspended or pending holds are counting against the limit in a way that’s not obvious in the app, as this could also explain the behavior.

Would you like me to help draft a message you can send to your library to clarify this? Or if you'd prefer, I can guide you on checking your holds and queue for hidden holds that might be using up slots. Just let me know!