Hi there! I understand you're having trouble with your Lib app queue getting stuck—first in line, then showing "available soon," and then dropping back to second place. Let's get to the bottom of this.

To clarify a bit, are you experiencing this issue with just one book hold or multiple holds? Also, is this happening consistently every time you try to check your place in the queue?

From what you described, this kind of behavior often happens when there are "suspended" holds ahead of you in the queue that become active just before your turn, which can change your queue position back and forth. This can make it seem like the queue is stuck or moving oddly1.

Here’s what I suggest to try step-by-step:

1. Refresh the App & Network
- Close the Lib app completely on your WebKit browser in Windows.
- Clear your browser cache to ensure no old data is causing display issues.
- Restart your browser and try again.

2. Check Holds in Account
- Review your holds in Lib to see if any are marked as suspended or have special status. Suspended holds might be holding up the queue.
- If possible, try placing a new hold on the same or a different book to see if the queue position behaves normally for new holds.

3. Log Out and Log Back In
- Signing out and back into your account can sometimes force the queue status to update properly.

4. Library System Variations
- Keep in mind some libraries manage holds differently—there might be automated adjustments in queue order based on availability or digital copy limits.

If after these you still see the same pattern—that is, jump from first to "available soon" then back to second—it might be due to the holds system synchronizing late or because another user just ahead received the book before you, which can shuffle positions frequently2.

Please let me know if you’ve tried any of these already or if you notice this happening with certain books only, so I can help narrow it down further! Are you satisfied with this initial guidance?

This has happened to many books, I have deleted, and trouble shotted many times