Hello! I'm Pierre from Lifeway On Demand support. I see you're having trouble getting videos to play on the Lifeway On Demand app. Let's work through this together.

First, could you please tell me:
- Is this happening on the Lifeway On Demand app or when using a browser on your Windows 10 PC?
- Do you get any error message when trying to play a video?
- Have you tried refreshing the page or restarting the app?
- Are you connected to a stable internet connection?
- Have you attempted to use a different browser or device as a test?

Meanwhile, here are some simple steps to try:

1. Refresh or reload the page/app. Sometimes a quick refresh resolves playback issues.
2. Clear your browser cache or app cache to eliminate any corrupted temporary files.
3. Confirm you are logged into your Lifeway account properly since video access requires login.
4. Try a different browser (like Chrome, Edge, or Firefox) if you are on PC.
5. Ensure your system and browser/app are updated to the latest versions.
6. Disable any VPNs or browser extensions that might interfere with video streaming.
7. Check your internet speed; streaming requires a steady connection.

If after these steps you still cannot play videos, let me know what you tried and any messages or behaviors you noticed. We can then dive deeper or consider other solutions.

Are you satisfied with the steps I’ve provided so far?