Hi! I understand you're having trouble with the Jabra Enhance Pro app on your phone not detecting your hearing aids and the app itself not showing up on your phone. To help you better, could you please clarify:

1. Are you trying to use the Jabra Enhance Pro app on your Windows device or on a phone (like Android or iPhone)?
2. If it's on a phone, could you tell me the phone's make and model and the OS version?
3. Have you already downloaded and installed the Jabra Enhance Pro app from the official app store?
4. When you say the app isn't listed on your phone, do you mean it does not appear in your app list after installation, or you haven’t been able to install it at all?

This info will help me guide you through the right steps. Generally, the app is designed for mobile devices (Android/iOS), not for Windows desktop. If you’re trying on your Windows system, that could be why the app does not appear or detect hearing aids.

Meanwhile, if you are on an Android or iPhone but the app is missing or not detecting hearing aids, here are some starter steps:

1. Ensure your phone’s Bluetooth is turned ON in settings.
2. Download the latest version of the Jabra Enhance Pro app from the Google Play Store or Apple App Store.
3. Check your hearing aids have enough battery and are turned on.
4. Restart your phone and hearing aids and try pairing again via the app.
5. If the app is installed but not detecting hearing aids, try uninstalling and reinstalling the app.
6. Ensure your hearing aids are not connected to any other device simultaneously as that can interfere with detection.

If you can provide the details I asked, I’ll tailor the troubleshooting to your specific device and situation!

The Jabra app is not listed on my phone, but it has a demo mode and cannot find my hearing aids when searching.

Thank you for the extra details! It sounds like the Jabra Enhance Pro app is appearing in demo mode on your phone, but you don’t see the app itself listed normally and the app can’t find your hearing aids when searching.

From what you describe, a few things could be going on:

1. App Listing Issue: Sometimes the Jabra Enhance Pro app might not appear clearly in your app list if it's a quick demo version or not fully installed. Can you check your phone’s official app store (Google Play Store for Android or Apple App Store for iPhone) and ensure the app is properly installed? If it’s “demo mode,” that usually means it’s a built-in preview rather than the full app. If you haven’t done so, try uninstalling any demo or incomplete app and reinstall the official Jabra Enhance Pro app fresh from the store.

2. Demo Mode Behavior: According to a known tip from the ReSound app (which shares tech with Jabra), turning demo mode on and off can refresh the app’s hearing aid search function. This can be done usually in the More or Settings menu inside the app. If you only see demo mode but no option to toggle, that suggests the app might be an incomplete version or a preview only (not the full app) — reinstalling usually helps with this1.

3. Bluetooth and Pairing Preparation: Make sure your phone’s Bluetooth is ON and functioning. Your hearing aids should be out of the charging case, powered on, and not connected to other devices at the same time. Restarting both the phone and hearing aids before searching again is a good step.

4. App Permissions and Updates: Ensure the app has all necessary permissions (location, Bluetooth access) enabled in your phone settings. Also, check the app version is the latest — sometimes outdated apps may default to demo or fail to connect properly.

It might be worth uninstalling whatever version of the app you currently have (especially if it’s demo mode) and reinstalling the official full version directly from your phone’s app store. Then:

- Turn on Bluetooth on your phone.
- Restart your hearing aids.
- Open the Jabra Enhance Pro app and follow the pairing instructions.
- If demo mode is visible, try toggling it off and back on or look for a “Search” or “Pair” option in the app1.

Please let me know which phone model and OS version you are running, and I can give you more precise steps on app installation and permission settings if needed! Are you able to confirm if the app came from the official app store or if it was pre-installed in some manner? That info will help me assist you further.